Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 40 hours ago

QA Manager (Call Centre)

SummitNext Technologies Sdn Bhd224 open roles

Where
Sungai Petani, Kedah, Malaysia
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowQA Manager (Call Centre)SummitNext Technologies Sdn Bhd · Sungai Petani, Kedah, Malaysia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on SummitNext Technologies Sdn Bhd's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 40 hours ago

The posting

We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider where innovation meets excellence.

As we continue our rapid expansion, we are seeking an experienced and dynamic Quality Assurance & Training Manager to lead our quality management and training functions. This role ensures service excellence, drives continuous improvement, and develops our talent to meet business goals.

Position Quality Assurance & Training Manager

Job Responsibilities

Quality Management:

  • Oversee and manage the Quality Assurance (QA) team to ensure adherence to call center KPIs, SOPs, and client expectations.
  • Design and implement quality monitoring processes, scorecards, and feedback systems.
  • Analyze QA data to identify trends, root causes, and areas for improvement.
  • Develop and execute quality improvement initiatives to enhance service delivery and customer satisfaction.

Training Management:

  • Plan, design, and deliver onboarding, upskilling, and refresher training programs.
  • Create and update training materials, SOPs, and knowledge bases in line with operational requirements.
  • Conduct training needs analysis to identify skills gaps and recommend targeted learning interventions.
  • Evaluate training effectiveness through assessments, performance tracking, and feedback.

Leadership & Collaboration:

  • Work closely with Operations, HR, and Client Management teams to align quality and training strategies with business goals.
  • Lead, coach, and mentor QA and training team members to achieve individual and departmental KPIs.
  • Manage reporting, documentation, and compliance requirements.

Job Requirements

  • Bachelors degree or Diploma in Business, Communications, Training, or related field.
  • Minimum 3-5 years of experience in quality assurance and/or training within the BPO or call center industry.
  • Strong analytical skills with the ability to interpret performance data and drive actionable insights.
  • Excellent communication, facilitation, and coaching skills.
  • Proficiency in Microsoft Office Suite and QA tools.
  • Proven leadership skills with experience managing a team.
  • Ability to work in a fast-paced, target-driven environment.

Job Type 5 days a week (rotational shifts if required)

Salary

  • Competitive based on experience

Benefits

  • EPF, SOCSO
  • Annual leave, maternity leave, etc.
  • Birthday leave
  • Opportunities for promotion and career growth
  • Professional development and certification opportunities

Expected Start Date [Immediately]

Know more about us:

  • Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm
  • Instagram: https://www.instagram.com/summitnexttechnologies
  • LinkedIn: https://www.linkedin.com/company/summitnext-technologies/
  • Website: https://summitnext.com/
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against SummitNext Technologies Sdn Bhd's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on SummitNext Technologies Sdn Bhd's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    SummitNext Technologies Sdn Bhd's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.