Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 3 days agoWe saw it 9 min after it went up

Customer Success Management Manager - LATAM

SumUp349 open roles

Where
Santiago, Chile
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success Management Manager - LATAMSumUp · Santiago, Chile

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on SumUp's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. SumUp postings stay open a median of 17 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 3 days ago

SumUp median: 17 days open

The posting

Team Description

We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength and determination to realize their dreams. Small business owners are at the heart of all we do, so we're creating powerful, easy-to-use financial solutions to help them run their businesses. With a founder's mentality and a 'team-first' attitude, our diverse teams across Europe, South America and the United States work together to ensure that small business owners can be successful doing what they love.

As part of Operations in LATAM, the Customer Success Management (CSM) team is one of our main strategies to fight churn and thrive retention. CSM manages our High-Value Merchant portfolio through a team of Key Account Managers (KAMs), led by Team Leaders, and is responsible for sustaining and growing the commercial value of our most important merchants.

Role Overview

This role owns the end-to-end commercial outcome of LATAM's CSM team: payback, TPV uplift, and coverage of our High-Value Merchant portfolio. Beyond sustaining today's results, this person is responsible for structuring and launching the next generation of CSM motions. This requires the strategic planning and big-picture view of CSM needed to identify where the biggest opportunities are and steer the team in the right direction as it scales.

What you'll do:

  • Own CSM's commercial outcome end-to-end: payback, TPV uplift, and TPV coverage of the High-Value Merchant portfolio.
  • Lead and develop the Team Leader(s), who in turn lead the Key Account Managers.
  • Structure and launch new CSM motions, including the Farmer early-life coverage model, to extend coverage earlier in the merchant lifecycle.
  • Design and roll out defensive playbooks against the main drivers of churn.
  • Lead the next phase of CSM's growth, scaling the team.
  • Ensure new product changes affecting merchants (e.g. Kiosk, Register+, invoicing platform updates) are properly rolled out across the CSM book.
  • Collaborate closely with Field Sales and Online Marketing to ensure a disciplined handoff from acquisition into the early-coverage model.
  • Work with Support on the overlap between merchant issue resolution and retention.

You'll be great for this position if:

  • Proven experience in performance management, with strong hands-on leadership, driving execution directly.
  • Solid business knowledge, ideally built through experience in sales or retention teams.
  • Ability to use data analysis to shape and adjust strategy.
  • Ability to lead and develop teams.
  • Strong coaching and mentoring skills.
  • Excellent organizational and prioritization abilities.
  • Ability to manage multiple deadlines and priorities simultaneously.
  • Advance communication and interpersonal skills in Spanish and English.
  • Proactive mindset with a focus on continuous improvement.
  • Detail-oriented with strong quality focus.

You'll be excellent for this position if:

  • Hands-on experience in payment operations or fintech environments.
  • Previous experience specifically in Customer Success Management (CSM).
  • Experience coming from Acquisition or Field Sales, with direct merchant contact and understanding of market dynamics.

Why you should join SumUp

  • 🌍 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Santiago office.
  • 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
  • 🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success
  • 📚 A dedicated annual L&D budget that you can use to attend conferences and/or advance your career through further education
  • 🏖 Generous time off: 20 days of paid leave, plus special leave days.
  • 🏥 Health and life coverage: in partnership with Zurich, we offer health insurance, including optical and dental and life insurance
  • 💻 Extra allowances: tax-free support for meals, childcare, transportation, and home internet
  • 🌴 Break4me: 1-month sabbatical after 3 years of service
  • 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against SumUp's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on SumUp's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    SumUp's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.