Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted yesterday

Key Account Service Team Manager

Sunbelt Rentals, Inc.1,028 open roles

Pay
$81,951 – $112,683 a year
Where
Sugar Grove IL 60554
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowKey Account Service Team ManagerSunbelt Rentals, Inc. · Sugar Grove IL 60554

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Sunbelt Rentals, Inc.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. Sunbelt Rentals, Inc. postings stay open a median of 26 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted yesterday

Sunbelt Rentals, Inc. median: 26 days open

The posting

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary

Manager, Strategic Customer Support Teams

Are you seeking an entrepreneurial, empowering workplace that allows you to:

• Develop a career track • Leverage your current skills while developing new skills • Work with an incredible team of people

Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Key Accounts Service Team Mgr. As a Key Account Service Team Manager, you will provide optimum customer service in line with Company policy and Partnership Agreements in a way that builds and promotes Sunbelt’s reputation for exceeding the customer’s expectations through the daily management of a team of employees to include hiring, motivating, recognizing and rewarding, coaching, counseling, training, and problem solving.

DUTIES & RESPONSIBILITIES • Manage daily operations through direction to hourly staff to meet all internal and external customer requirements. • Provide continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers. • Provide and administers performance feedback and coaching on a regular basis to each team member. • Ensure availability to employees for providing appropriate coaching, counseling, direction and resolution. • Ensure employees have appropriate training and other resources to perform their jobs. • In conjunction with the HR Department, assist on resolving employee relations issues expressed by team members. • Create and maintain a high-quality work environment so team members are motivated to perform at their highest level. • Address and deliver disciplinary and/or performance corrective action according to company policy. • Assist the Senior Manager with daily operation of the Key Account Team to include the development, analyses and implementation of staffing and training needs. • Work as a member/leader of special or ongoing projects that are important to area/process improvement. • Manage and approve payroll time cards for hourly staff. • Manage all Strategic, National and Key Account customer orders and queries in accordance with Company Policy and Partnership Agreements. • Manage all customer issues in accordance with Company Policy and the Partnership Agreements. • Manage all customer complaints and route complaints quickly to the Senior Manager when there is difficulty in resolving the issue(s) effectively and on a timely basis. • Communicate effectively with Strategic, National, and Key Account Managers on their customers’ activity, and ensure that the customers’ requirements are being delivered in accordance to their Partnership Agreement. • Perform other duties assigned as assigned by the manager.

QUALIFICATIONS • Good working knowledge of the construction and rental industry. • Previous experience in a customer service and manager role. • Communicates clearly and concisely. • Demonstrates effective listening skills. • Embraces change and acts on suggestions to improve processes and service levels. • Demonstrates the ability to effectively utilize Sunbelt’s point of sales system (Wynne). • Maintains a strong customer service ethic, by demonstrating a positive approach toward the customers’ needs. • Must be a strong team player and enjoy supporting others to “get things done”. • Demonstrate strong organizational skills paying close attention to details in order to minimize mistakes.

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.

Base Pay Range: $81,951.00 - 112,682.90

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:

  • Health, Dental and Vision plans
  • 401(k) Match
  • Volunteer time off
  • Short-term and long-term disability
  • Accident, Life and Travel insurance, as well as flexible spending
  • Tuition Reimbursement Options
  • Employee Assistance Program (EAP)
  • Length of Service Awards

You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement):

  • 12-25 vacation days depending on years of service
  • 5 sick days
  • 6 holidays
  • 2 half day holidays
  • 2 floating holidays
  • 1 inclusion day
  • 1 volunteer day

Gear up for an exciting career!

Sunbelt Rentals supports service members. Veterans encouraged to apply.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Sunbelt Rentals, Inc.'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Sunbelt Rentals, Inc.'s form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Sunbelt Rentals, Inc.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.