Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 12 days ago

Claims Consultant

Suncorp47 open roles

Where
Auckland, Auckland, New Zealand
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowClaims ConsultantSuncorp · Auckland, Auckland, New Zealand

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Suncorp's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. Suncorp postings stay open a median of 13 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 12 days ago

Suncorp median: 13 days open

The posting

Job Description

Looking for more than just another customer service role?

As a Motor Claims Consultant, you'll be there for customers when they need us most. Whether it's after a vehicle accident or unexpected incident, you'll guide customers through the claims process with empathy, professionalism, and confidence.

This is an exciting opportunity to build a long-term career in the insurance industry. You don't need prior claims experience. We're just looking for people with strong customer service skills, a positive attitude, and a genuine passion for helping others. We'll provide the training, support, and development you need to succeed.

Every day brings something different. You'll solve problems, build relationships, make important decisions, and help deliver great outcomes for our customers when it matters most.

What you'll do

  • Be the first point of contact for customers making motor insurance claims
  • Guide customers through the claims process from lodgement through to resolution
  • Provide outstanding customer service across phone, email, and digital channels
  • Build trust and confidence by setting clear expectations and keeping customers informed
  • Work closely with repairers, suppliers, assessors, and internal teams to achieve positive outcomes
  • Manage a portfolio of motor claims while balancing customer needs, quality, and efficiency
  • Make decisions within authority levels and identify matters requiring escalation
  • Accurately manage claim information, costs, and payments
  • Identify opportunities to improve processes and customer experiences
  • Champion risk, compliance, and governance standards in your everyday work

What you'll bring

  • Experience in a customer-focused role, whether in retail, hospitality, contact centres, banking, insurance, or another service environment
  • Strong communication skills and the ability to build rapport with people from all walks of life
  • Empathy and resilience when supporting customers through challenging situations
  • A proactive, solutions-focused mindset
  • Confidence using multiple systems and learning new technology
  • Strong organisational skills and attention to detail
  • The ability to prioritise work, manage competing demands, and perform well in a fast-paced environment
  • A positive attitude and collaborative team approach
  • A willingness to learn, grow, and develop a career in claims and insurance

What we can offer you

  • A comprehensive onboarding and training programme
  • Career pathways and development opportunities across claims and the wider business
  • Flexible working arrangements that support work-life balance
  • A supportive, inclusive, and high-performing team culture
  • Additional flexible leave options
  • Discounts on insurance and other employee benefits
  • Annual wellbeing allowance to support your health, fitness, or hobbies
  • Employee share plan opportunities
  • Ongoing learning, coaching, and professional development

Why join us?

At Suncorp NZ, we're proud to help New Zealanders through life's unexpected moments. We know our people make the difference, which is why we're committed to creating an environment where everyone feels valued, supported, and empowered to succeed.

We celebrate diversity and believe we're at our best when our workforce reflects the communities we serve. No matter your background, if you're passionate about helping customers and building a rewarding career, we'd love to hear from you.

If you require adjustments to participate equitably in our recruitment process or workplace, please contact Sophia on, [email protected] for a confidential conversation.

If you’re ready to chase the Sun with us – Apply today!

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Suncorp's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Suncorp's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Suncorp's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.