The posting
Job Description
Expressions of Interest - On-Road Assessor - Commencing February 2027
- Bundaberg, Mackay, Proserpine, Airlie Beach, Townsville
- Permanent Full Time
Are you passionate about delivering exceptional customer outcomes and ready to take the next step in your claims career? We are seeking Expressions of Interest from motivated and customer-focused individuals interested in future opportunities within our Home Claims Assessing team, with successful candidates commencing in February 2027.
Make a real difference when it matters most
Join Suncorp Group as an On‑Road Assessor and play a critical role in supporting customers through one of the most important moments they face — recovering from property loss or damage. You’ll be on the front line, delivering expert assessments, clear guidance, and genuine care, helping our customers move forward with confidence.
About Us
At Suncorp Group, we believe in chasing real progress and driving real change — for our customers, our communities, and our people. We’re a place where curiosity is encouraged, ideas are valued, and careers are built with purpose. At Suncorp Group, we are committed to creating a workplace where everyone feels valued, respected, and included. Inclusion isn’t just something we value, it’s how we work, how we lead, and how we create better outcomes for our people, customers, and communities.
About the Role
As an On‑Road Assessor, you will be responsible for assessing property damage, determining claim liability, scope, and quantum, and ensuring claims are managed in line with the relevant policy application, legislative requirements, and service excellence standards. You’ll work closely with Claims Managers, repairers & suppliers, both internal and external stakeholders. Providing expert advice, resolving issues, and ensuring customers feel informed and supported throughout the claims journey. This is a hands‑on, autonomous role suited to someone who enjoys variety, customer interaction, and balancing technical decision‑making with empathy and care.
Key Responsibilities
- Conduct on‑site, virtual, desktop property assessments with customers, or alongside our panel repairers
- Determine, review, accept, or decline scopes of work to ensure appropriate, cost‑effective, and high‑quality repairs
- Communicate clear, timely, and accurate advice to customers regarding claim decisions, next steps, timeframes, and progress.
- Support Claims Managers in resolving complex customer issues and identifying and assisting vulnerable customers.
- Accurately assess property loss or damage, documenting all decisions, evidence, and outcomes in written assessment reports.
- Drive cost focused outcomes, ensuring repair quality assurance, and continuous improvement initiatives.
- Proactively identify and manage risks, escalate potential fraud concerns, and ensure compliance with internal policies and legislative obligations.
- Provide feedback on repairer performance and suggest process or service improvements to enhance customer outcomes.
About You
You’re a confident decision‑maker who balances technical expertise with strong customer focus. You’re organised, resilient, and comfortable working independently in a fast‑paced environment.
Mandatory Qualifications
- Trade qualifications or formal qualifications in building or allied trades
- Unrestricted Full Driver’s Licence
Desired Qualifications
- Certificate IV in General Insurance or equivalent
- Diploma Loss Adjusting
- Qualified trade within the building industry
- Previous Assessing / Supervision / Construction Experience
Key Skills & Capabilities
- Exceptional customer skills with the ability to manage customer expectations effectively while providing support during times of need both face to face and via the telephone
- Extensive experience within insurance and/or property claim industry
- Strong written skills, with ability to write detailed assessment reports.
- Ability to operate various technology and operating systems with strong computer literacy skills
- Strong conflict resolution skills while demonstrating empathy
- High attention to detail, problem‑solving, and negotiation skills
- Ability to interpret insurance policies and expert reports, to determine correct coverage decisions
- Strong knowledge of repair methodology, and repair/building standards
- Proactive, resilient, and committed to continuous improvement
- Effective time management skills, high organisation, and ability to manage high pressure while balancing workload.
- Sound understanding of insurance legislation, compliance, and governance requirements
What We Can Offer You
- Discounts and offers across a wide range of Suncorp insurance products.
- Flexible working and leave options, including:20 weeks paid parental leave 4 weeks secondary carer parental leave Unlimited paid emergency response leave 4 weeks Annual leave, and additional 5 flexi days per year
- Ongoing career development and study support to invest in your future.
- Opportunities to give back through paid volunteer leave, payroll giving, and donation matching.
- A strong focus on wellbeing, supported by our Employee Assistance Program and dedicated employee councils.
Ready to make an impact?
If you’re passionate about helping customers, enjoy being on the road, and want to build a meaningful career with a trusted Australian brand, we’d love to hear from you.
Employee benefits | Suncorp Group
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
