Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 34 hours ago

Area Collections Executive

sunKING196 open roles

Where
Lusaka
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowArea Collections ExecutivesunKING · Lusaka

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on sunKING's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

15.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.4%1 day
  2. 6.5%3 days
  3. 15.1%7 days
This job: first seen 34 hours ago

The posting

Job Location: Kabwe

About the role: The Area collections Executive plays a critical role in managing delinquent accounts and ensuring repayment compliance. This position involves converting overdue accounts into current customers through client visits, collection calls, and strategic follow-ups in teamwork with Area Business Managers and Field Sales Executives/Energy Officers to minimize default rates.

What you would be expected to do:

Performance Indicators

  • Work with Regional Collections Manager to provide ABM and CAs with specific cohorts of accounts to prioritise follow ups based on detailed performance checks on a weekly basis.
  • Drive the Area Collection Score to at least 80% and maintain such standard
  • Reduce the Area Portfolio Disabled rate to at least 15% of the entire regional book
  • Maintain Area at Risk Rate at less than 1% weekly/monthly average.
  • Follow up on all restricted agents and provide a report on their reason for restriction and provide a detailed plan to get them either unrestricted or replaced and have their accounts reassigned should the key findings be overall non performance.
  • Enforcement of Risk and collection interventions to ensure key outcomes are achieved.
  • Follow up on findings from periodic collections surveys done by the CC team.
  • Performance drive for the area collection Ambassadors.
  • Reduction of Risk exposure that will damage the portfolio quality and the company’s image
  • Enforce FSE Kazi Usage, through achieving at least 80% Kazi Task Completed

Essential Indicators:

  • Proper management of collection ambassadors to ensure the target is aligned to the company’s goals.
  • Trace and close all non-performing accounts, with emphasis on those greater than 180 days disabled.
  • Proper training and engagement of energy officers and collection ambassadors to increase the Kazi success rate and collection abilities.
  • Area portfolio check and strategizing to address and improve the quantity of collections and quality of sales.
  • Immediate addressing of risk exposures and recommendation to the risk team for resolution
  • Timely follow-up of customer complaints, such as faulty issues and poor service, is issued to ensure quality service is rendered.
  • Check the area portfolio and repayment trends provided and lay down daily, weekly, and monthly strategies to drive better collection rates from delinquent customers.
  • Proper weekly reports stating all the activities conducted and aligning with data and the achievement rate of daily activities.
  • Setting and ensuring the drive of target setting in the respective AHQ through engagement of the RCM, ABMs and energy officers.
  • Facilitate reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by agents, etc., as per the processes laid out by the Risk function.
  • Tracking of FPDs and SPDs and poor repayment customers to know the reason for not repaying and address findings immediately.
  • Timely resolution of complex complaints from clients in their region.
  • Oversee repossession efforts and ensure they are in line with the organization’s repossession policy.

You might be a strong candidate if you:

  • Bachelor's degree/Higher Diploma related to Finance, Community Development, communication, credit risk management, or related fields.
  • At least 1 year of work experience in a similar position with field experience working with rural customer settlements.
  • Passionate about working in the field to drive collections, resolve issues, and enhance the customer experience.
  • Strong experience from a microfinance/fintech or banking background in credit collections and debt recovery is preferable.
  • Must have good communication & people skills
  • Excellent people skills.
  • Clear and straight-to-the-point communication skills with fluency in English and at least one local language.
  • Clear thinking/problem-solving ability.
  • Passionate about working with rural customers & resolving customer issues.
  • Excellent issue-tracking and resolution skills.
  • Able to manage multiple tasks at the same time diligently and accurately.
  • Work with multiple sales teams and cross-functional teams seamlessly.

What Sun King Offers (in addition to compensation and statutory benefits)

  • Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
  • An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
  • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
  • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against sunKING's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on sunKING's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    sunKING's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.