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Open nowFirst seen 3 hours ago

Fleet Service Advisor

Sunrise Ford3 open roles

Where
Fontana, CA
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Your applicationOpen nowFleet Service AdvisorSunrise Ford · Fontana, CA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 34.0%30 days
This job: first seen 3 hours ago

The posting

Commercial Fleet Service Advisor

Sunrise Ford of Fontana | Fontana, CA

Sunrise Ford of Fontana is looking for a driven, organized, and customer-focused Commercial Fleet Service Advisor to join our growing Fleet Service team.

This role is ideal for an experienced service advisor who enjoys building long-term customer relationships, managing a busy workflow, and helping commercial clients keep their vehicles on the road. You will serve as a primary contact for fleet accounts, coordinating repairs, communicating clearly, and working closely with technicians, dispatch, and parts to deliver a high level of service.

What You’ll Do

  • Manage service appointments, repair orders, estimates, and customer updates for commercial fleet accounts.
  • Build and maintain strong relationships with fleet customers and account contacts.
  • Clearly communicate vehicle concerns, repair recommendations, estimates, timelines, and repair status.
  • Coordinate with technicians, dispatch, and parts to keep repairs moving efficiently and accurately.
  • Maintain complete documentation of customer communication, service history, approvals, and repair transactions.
  • Monitor open repair orders and follow up proactively to reduce delays and improve customer experience.
  • Identify opportunities to grow existing fleet relationships and recommend maintenance or repair services that help customers reduce downtime.
  • Help support a professional, team-oriented service department focused on quality, communication, and accountability.

What We’re Looking For

  • At least 3 years of automotive service advisor experience required.
  • Ford dealership and/or commercial fleet service experience strongly preferred.
  • Experience managing commercial fleet accounts is preferred, but not required.
  • Strong communication skills, both in person and by phone, text, and email.
  • Ability to stay organized and manage multiple vehicles, customers, and priorities at once.
  • Working knowledge of automotive repair processes, maintenance needs, and service terminology.
  • Strong follow-through, attention to detail, and customer-service mindset.
  • Ability to work independently while collaborating effectively with a fast-paced team.
  • Valid driver’s license and reliable transportation.

What We Offer

  • Competitive compensation package.
  • Health and dental insurance options.
  • Retirement savings plan with company contributions.
  • Employee discounts on vehicle purchases, service, and parts.
  • Opportunities for professional development and advancement.
  • A growing commercial fleet department with the opportunity to build lasting customer relationships and make a real impact.

About Sunrise Ford

Sunrise Ford of Fontana is committed to providing exceptional customer service, quality repairs, and a positive experience for both customers and employees. We value integrity, teamwork, accountability, and continuous improvement—and we are looking for someone who wants to grow with our team.

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