Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted today

1st Level Tech Care Specialist 80-100%

Sunrise GmbH

Where
Glattbrugg, ZH, Switzerland
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen now1st Level Tech Care Specialist 80-100%Sunrise GmbH · Glattbrugg, ZH, Switzerland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Sunrise GmbH's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.1%7 days
  4. 21.1%14 days
  5. 35.7%30 days
  6. 58.7%60 days
This job: posted today

The posting

--- base: meta-keywords: meta-viewport: width=device-width, initial-scale=1.0 title: 1st Level Tech Care Specialist 80-100% ---

1st Level Tech Care Specialist 80\-100% =======================================

At Sunrise, we think bigger, go further and create new ideas. For us working culture means achieving great things together. It’s where respect and innovative ideas combine with real teamwork – every voice counts, every perspective makes us stronger. Our passion spurs us on to try new things and grow continuously. Sound like you? Then join our success story.

As a 1st Level Tech Care Specialist, you will be responsible for the design, engineering, and support of enterprise network solutions for B2B customers. You will ensure high availability, security, and performance of network services while collaborating closely with internal teams and stakeholders. The role contributes to the continuous optimization and reliability of complex network environments.

YOUR CHALLENGE:

  • Independently handle and manage 1st \& 2nd\-level B2B advanced technical support issues, including acceptance, prioritization, and end\-to\-end ownership of assigned trouble tickets of our business customers
  • Initiate, lead, and coordinate technical and administrative measures, as well as manage incidents, service requests, problems, and changes in collaboration with internal and external stakeholders
  • Ensure professional and competent communication with customers, partners, and internal departments, and provide guidance to 1st\-level support teams to improve overall support quality
  • Analyze, configure, and troubleshoot Customer Premises Equipment (CPE) such as modems, routers, and related network devices
  • Coordinate internal and external entities to restore and maintain monitoring and maintenance operations within the backbone environment
  • Ensure SLA compliance, customer satisfaction, and support continuous improvement initiatives
  • Participate in 7×24 shift operations and perform on\-call duties, including nights, weekends, Sundays, and public holidays

YOUR SKILLS:

  • Completed technical apprenticeship, relevant further education, or several years of professional experience, including at least 2–3 years in technical customer support
  • In\-depth knowledge of network technologies and ICT services, including OSI layers 1–3, LAN/WAN, VoIP, IP, routing, VPN, and Internet fundamentals, ideally within an ISP/NOC environment
  • Strong interest in ICT technologies with the motivation to continuously develop expertise in both breadth and depth, combined with strong analytical and network\-oriented thinking
  • Independent, reliable, and structured way of working, with resilience and the ability to perform under pressure and handle challenging customer situations
  • Open\-minded, communicative, and solution\-oriented personality, with proven ability to communicate professionally with customers, partners, and internal departments
  • Ability to explain complex technical topics in a clear and recipient\-friendly manner, including coaching and knowledge transfer to colleagues
  • Physical and mental suitability for 7×24 shift operations, combined with very good written and spoken (minimum C1\), good English (minimum B2\), good French (minimum B2\)

At Sunrise, you’ll be working in a dynamic and multinational environment where every voice is heard, perspectives are shared and values are lived. Diversity isn’t just a program for us, it’s part of our DNA. By celebrating our differences, we achieve great things together.

Sunrise has partnered with «Advance – Gender Equality in Business». We’ve also been awarded the Swiss LGBTI label and «Fair\-ON\-Pay Advanced» certification as recognition for offering all our employees equal pay for work of equal value.

Ready to rise to the challenge? Then join the team and actively shape our future!

\#ChallengersWanted

Information for agencies: Application dossiers sent or uploaded by placement agencies or similar are not desired, will therefore not be considered and will be deleted.

\#LI\-ST1

![Sunrise GmbH]()

* Sunrise GmbH Thurgauerstrasse 101B 8152 Glattpark (Opfikon)

*

jid3690466jm jit1044jm jiy26jm

Posting text belongs to the employer. Removal requests: contact us.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Sunrise GmbH's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Sunrise GmbH's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Sunrise GmbH's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.