The posting
Description The Rental Shop Assistant Supervisors are front line staff who provide leadership to the Rental Attendants and Team Leaders; they are responsible for assisting in all day-to-day operations of both rental shops to ensure outstanding guest experience. Assistant Supervisors outfit guests with a variety of rental equipment in a timely, professional manner. They also process payments and answer guest queries in a fast-paced environment. During busy times the Assistant Supervisors may “float” around the operations to support line-staff, reassign staff to busier areas of the shop if required. They will also deal with guests with special needs and generally maintain an effective and efficient operation. Assistant Supervisors will work with the Service Tech Team to ensure the best use of human resources, to make sure the fleet is properly maintained and that guests requiring service are properly taken care of. Assistant Supervisors will be assigned regular administrative duties. They will also be assigned full responsibility for either shop in the absence of the Supervisor. Assistant Supervisors report to the Rentals Manager. Essential Functions
Provide leadership and positive role modelling to all Rentals and Service Staff. Assisting guests with their equipment needs, issuing equipment, setting bindings and taking returns. Set a high standard for all interactions with guests and fellow staff. Help avoid or diffuse difficult situations. Exemplify company policies and procedures. Prepare for, conduct and document morning meetings, including attendance, safety messaging and operational and customer service training reinforcement. Ensure locations are properly staffed every day and open during operating hours, including managing daily break schedules to ensure the optimal number of staff are on the floor at any given time. Manage staffing levels to meet or exceed budget expectations. Assist with training and communicating with others on the supervisory team with respect to staff performance management or other concerns. That may include performance evaluations, disciplinary actions such as coaching sessions or written warnings. Ensure that proper uniforms are always worn by all staff including nametags. Be responsible for accurate and daily cash collecting and reporting. Ensure that the administration of all liability/waiver documentation is done in accordance with company policies and procedures. Ensure that the Rental shops are clean and neat and that all processes are safe for both guests and staff Be actively involved in all daily tasks to help lead the team by example. Help control and maintain the rentals inventory including equipment, parts and consumables. Oversee the rental process for best service and maximum efficiency Carry out administrative tasks, ensure filing and office/shop cleaning is done to a high standard. Help manage over-due equipment daily. Help to ensure that all equipment is regularly rotated in its racks including skis, boards and boots. Take charge of either shop in the absence of the Supervisor. Other duties may be requested and assigned from time to time.
Experience/Requirements
You have previous supervisory experience, preferably in a rental setting. You are a teacher and a leader with a high level of emotional maturity to manage a dynamic team of young seasonal workers. You show exceptional customer service and communication skills. You are an organized individual with a high level of competence in money handling, record keeping and inventory control. You have hands on experience in ski tuning and repair, including safe operation of Wintersteiger ski tuning machines, and the Speedtronic bench testing machine, You are a certified technician on the major brands of ski bindings and are competent in the repair and adjustment of the major snowboard binding brands. Computer skills, including proficiency with the Microsoft Office suite of products and Windows is an asset. Administrative level experience with Sports Rental or similar equipment rental software.
Additional Considerations
This can be a physically demanding position requiring some manual labour and lifting. Employees must always be of a sound mind, exhibit good judgment, and report to work fit for duty. This role must always maintain a high standard of professional conduct, particularly when in uniform and acting as a company representative. Working on a flexible schedule that includes weekends and holidays will be expected. Must have strong verbal and written communication skills and be able to communicate effectively in English. This position at times works alone, handles cash, and handles sensitive, confidential information. This is primarily an indoor role, but outdoor travel occurs, and both preparedness and the ability to move around in a remote, alpine environment is required. Some indoor uniform pieces are provided. This position is subject to all terms and conditions of the Sunshine Village Employee Handbook, HR Policy Manual, and the Alberta Employment Standards Code This is primarily an indoor role, but outdoor travel occurs, and both preparedness and the ability to move around in a remote, alpine environment is required. Some indoor uniform pieces are provided.
This position is subject to all terms and conditions of the Sunshine Village Employee Handbook, HR Policy Manual, and the Alberta Employment Standards Code.
