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Open nowPosted 17 hours ago

Customer Care Representative

SunSource275 open roles

Where
Phoenix, AZ 85085
Work mode
On site
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Your applicationOpen nowCustomer Care RepresentativeSunSource · Phoenix, AZ 85085

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. SunSource postings stay open a median of 50 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 17 hours ago

SunSource median: 50 days open

The posting

Heitek Automation, a SunSource company, is a leading provider of industrial automation components and integrated solutions. With decades of experience across industries including medical, life sciences, machine building, automotive, semiconductor, food & beverage, and water processing, we bring deep technical expertise to every project. Our commitment to exceptional service and innovative problem-solving helps customers overcome their most complex automation challenges.

www.heitek.com

As a Customer Care Representative at Heitek Automation, you will be pivotal in delivering exceptional service and support to our clients in the industrial automation sector. You will manage customer inquiries, resolve issues, and foster positive relationships to enhance satisfaction and loyalty. Below is a breakdown of the job responsibilities for this position:

Essential Functions

Key Competencies & Skills

  • Strong communication skills, both written and verbal, with the ability to convey technical information in a clear and understandable manner.
  • Problem-solving mindset with the ability to handle and resolve customer issues effectively.
  • Excellent organizational and multitasking abilities to manage customer inquiries and order processing efficiently.
  • Proficiency in using customer relationship management (CRM) software and order management systems like P21. Zoho experience a plus but not required.
  • Demonstrated passion for providing exceptional customer service and going the extra mile to meet customer needs.

Qualifications & Experience

  • A high school diploma or equivalent, as well as an associate’s degree in business, is a plus.
  • Minimum of 3-5 years of experience in a customer service or customer care role, preferably within the industrial automation industry.
  • Familiarity with industrial automation products, such as PLCs, HMIs, sensors, and motors, is highly advantageous.

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [email protected] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí). Sun-Source | Privacy Policy #heitekassc

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