The posting
Are you looking to make a difference in people’s lives while directly impacting the growth of a high-caliber startup in Phoenix? Super is looking to add a talented person to our service authorizations team. In this role, you will communicate with customers and service providers through multiple channels including email, phone, and our online platforms; and will serve as the point person for our customers and service provider network.
Essential Functions and Responsibilities:
- Review contractor estimates, inspection reports, and prior invoices to make proper claim coverage decisions based on multiple subscription products.
- Determine appropriate reserves/limits and settlement values in accordance with standard practice guidelines.
- Respond in a timely manner to customer inquiries electronically or by phone
- Proactively reach out to customers to bolster high levels of satisfaction and engagement
- Work closely with cross functional teams including sales, purchasing and field ops
- Interact directly with customers and service providers with respect to ongoing warranty claims and service.
- Help identify opportunities for improvement within team processes and system capabilities. Process cash-settlement offers, contractor dispatch requests, enforce contractor pricing agreements, and communicate claim information to homeowners.
- Respond to inbound calls, chat interactions, voice messages, and internal review requests in a timely and professional manner.
- Handle assigned claims accurately while meeting our service level agreements.
- Handle and perform multiple tasks throughout the workday
Qualifications and Requirements
- High School Diploma
- Coachable, adaptable, self motivated, and a team player who thrives in a collaborative environment
- Excellent time-management skills and ability to prioritize workload
- Strong critical thinking skills and attention to detail
- Exceptional Customer Service, Communication, and Organizational skills
- Excellent listening, verbal, and written communication skills are essential
- Plumbing, HVAC, and Appliance knowledge are preferred
- At least 2 - 4 years in customer service
- Autonomous problem-solving skills
- Knowledge of insurance policies and experience determining coverage preferred
- At this time, this role is primarily remote with occasional requirement to work in-person training for team building, collaboration, and training.
What we offer:
- We’ll pay you a competitive salary and benefits, provide stock options, and give you tools to help you achieve your objectives
- Opportunities for growth within the company
- The opportunity to join a fast-growing Silicon Valley technology company
- Mentorship from proven executives
- A unique professional opportunity different than any other in the home service industry.
Note: Currently, we do not have any full-time openings or vacancies for this position. If a job opening becomes available, we will be in touch with eligible candidates on the recruiting process.
COMPANY OVERVIEW
Super is on a mission to make caring for your home completely carefree. We are a subscription home care company delivering quick and effective home repair and maintenance at a predictable cost, using technology to take the hassle out of homeownership. Sitting squarely within the insuretech, prop-tech, and subscription industries, Super’s poised to grow more than 2X/year in the coming several years.
Our culture is collaborative, dynamic, and data-driven. If you want to work with a stellar and seasoned leadership team with a winning track record, and at the forefront of the multi-billion dollar home service industry, this just might be the team for you.
Super closed an oversubscribed $51M Series C funding round in early 2021, led by Wells Fargo, with participation by Asahi Kasei, AAA - Auto Club Group, Gaingels, Second Century Ventures, the NATIONAL ASSOCIATION OF REALTORS®' strategic technology investment fund. Existing investors Aquiline Technology Growth, Liberty Mutual Strategic Ventures, Moderne Ventures and the HSB Fund of Munich Re Ventures also participated.
The company is headquartered in San Francisco, CA, and by late 2021 will be available in 14 regions across 8 states.
FAIRNESS AND DIVERSITY
At Super, we value diversity and know that diverse workplaces lead to a culture of innovation and more powerful business outcomes. Therefore, we always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)hellosuper.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.
