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Open nowPosted 13 hours ago

Call Center & Company Communications Manager

SuperStaff

Where
Makati City, Metro Manila, Philippines
Work mode
Remote
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Your applicationOpen nowCall Center & Company Communications ManagerSuperStaff · Makati City, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on SuperStaff's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 13 hours ago

The posting

We are looking for a highly organized, personable, and responsive Call Center & Company Communications Manager to oversee our live answering and company communication functions. This is a highly visible role within our organization. You will help ensure that clients, families, caregivers, referral partners, and employees receive a professional and helpful experience.

You’ll also serve as an important communication link between our callers and internal teams, helping make sure questions get answered, messages reach the right people, and urgent concerns do not fall through the cracks.

What You’ll Do:

Manage Our Main Phone & Call Center Function

  • Oversee the day-to-day operation of our live answering and call-routing function.
  • Ensure incoming calls are answered professionally and directed to the appropriate person or department.
  • Monitor call quality, response times, and message accuracy.
  • Identify recurring questions, complaints, and communication issues and bring important trends to leadership’s attention.

Create an Excellent Caller Experience

  • Provide a warm, professional experience for clients, families, caregivers, referral sources, and community partners.
  • Help callers navigate the organization and quickly connect with the right resource.
  • Maintain clear call guides, FAQs, and scripts for commonly received questions.
  • Ensure urgent calls and escalations are appropriately handed off to Scheduling, Client Services, HR, or leadership.

Support Company-Wide Communication

  • Help information move clearly and consistently between departments.
  • Support internal communications so employees remain informed and aligned.
  • Track common questions and issues coming through the phone system and identify opportunities to improve communication and processes.

Provide Administrative & Project Support

  • Assist with company communications, documentation, and special projects.
  • Coordinate follow-up across multiple departments.
  • Help ensure important assignments move from discussion to completion.
  • Support HR-related communications and projects when assigned, including employee communications, documentation, employment verification, and policy or process support.

Requirements

The Ideal Candidate:

  • Communicates exceptionally well by phone, email, and in person.
  • Is warm, professional, confident, and service-oriented.
  • Is highly organized and dependable.
  • Can manage multiple priorities without losing track of details.
  • Takes ownership and follows through without needing constant reminders.
  • Exercises good judgment when handling sensitive situations.
  • Knows when to solve an issue directly and when to escalate it.
  • Works effectively with employees at every level of an organization.
  • Is comfortable learning new systems, processes, and responsibilities.
  • Enjoys creating organization, improving communication, and making sure things get done.

Preferred Background

  • We would especially value candidates with experience in one or more of the following:
  • Call center or high-volume phone operations
  • Customer service
  • Office or administrative management
  • Healthcare, home care, senior care, or another service-oriented organization
  • Employee or internal communications
  • HR or employee-relations support
  • Project coordination

Benefits

  • HMO with 1 free dependent upon hire
  • Life Insurance
  • 20 PTO credits annually
  • VL and SL cash conversion
  • Annual Performance-Based Merit Increases and Employee Recognition
  • Great Company Culture
  • Career Growth and Learning
  • WFH, Night Shift
  • Php 55,000 Basic + Allowance
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One press. We do the rest.

  1. A CV for this posting

    Written against SuperStaff's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on SuperStaff's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    SuperStaff's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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