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Open nowPosted 21 days ago

Business Intelligence Analyst

Support Services Group36 open roles

Where
Mandaluyong, Philippines
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Your applicationOpen nowBusiness Intelligence AnalystSupport Services Group · Mandaluyong, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Support Services Group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 34.0%30 days
This job: posted 21 days ago

The posting

About the Position Transform data into actionable insights! We're looking for a Business Intelligence Analyst / Developer to build and maintain end-to-end BI solutions using the Microsoft data stack. You'll work closely with Operations, QA, and Workforce Management to create dashboards, automate reporting, and improve business performance through data.

Key Responsibilities

  • Design and maintain BI solutions using Microsoft Fabric, Power BI, SQL Server, Python, and SSIS.
  • Build automated ETL/ELT pipelines and integrate data from multiple sources.
  • Develop interactive Power BI dashboards and optimize data models using DAX and Power Query.
  • Automate reporting and data processes using Python and Microsoft tools.
  • Collaborate with stakeholders to define KPIs, troubleshoot data issues, and support business decisions.
  • Ensure data quality, governance, security, and reporting standards.

Qualifications

  • 2+ years of hands-on Business Intelligence or Data Analytics experience.
  • Strong experience with Power BI, Microsoft Fabric, SQL Server (T-SQL), Python, SSIS, and SSRS/Power BI Report Builder.
  • Solid understanding of ETL/ELT processes, data modeling, and BI architecture.
  • Strong analytical, problem-solving, and communication skills.
  • Bachelor's degree in Computer Science, Information Systems, Analytics, or a related field (or equivalent experience).

Nice to Have:

  • Experience in a BPO, contact center, or workforce management environment.
  • Knowledge of Git, CI/CD, deployment pipelines, or AI-assisted development tools (e.g., Copilot, Claude).
  • Experience with advanced Power BI visualizations, forecasting, or large datasets.

Company Description:

Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.

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One press. We do the rest.

  1. A CV for this posting

    Written against Support Services Group's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Support Services Group's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Support Services Group's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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