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Open nowPosted 8 days ago

Capacity Planner

Support Services Group36 open roles

Where
Pasig City, Philippines
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Your applicationOpen nowCapacity PlannerSupport Services Group · Pasig City, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Support Services Group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 34.0%30 days
This job: posted 8 days ago

The posting

Capacity Planner – Workforce Management

Department: Workforce Management (WFM) Reports To: Workforce Management Manager / Employment Type: Full-Time Work Setup: FULL ONSITE Shift: [Day shift / Rotating / 24x7 support as required]

Experience 2–5+ years in Workforce Management, Capacity Planning, or a related analytical role Experience in BPO, call center, or shared services environment is often preferred Prior experience with forecasting/scheduling tools (e.g., NICE IEX, Verint, Genesys, Calabrio) is a plus

Key Skills Analytical/Quantitative: Strong Excel skills (pivot tables, VLOOKUP, statistical functions); SQL or data visualization tools (Power BI, Tableau) are a plus Forecasting: Understanding of statistical forecasting methods, trend analysis, Erlang C/A calculations Communication: Ability to present data-driven insights to stakeholders and leadership Problem-solving: Capacity to identify staffing risks early and propose solutions Attention to detail: Accuracy in modeling and reporting Time management: Handling multiple planning cycles and deadlines

Soft/Other Requirements Comfortable working with ambiguity and changing business priorities Cross-functional collaboration skills Sometimes requires flexibility for shifting schedules (especially in 24/7 operations)

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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Support Services Group's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Support Services Group's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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  6. The interview in your calendar

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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
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  • Who got the interview, and who heard nothing

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The numbers game

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