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Open nowPosted 19 hours ago

Real Time Analyst | Local Account

Support Services Group36 open roles

Where
Pasig City, Philippines
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Your applicationOpen nowReal Time Analyst | Local AccountSupport Services Group · Pasig City, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Support Services Group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 34.0%30 days
This job: posted 19 hours ago

The posting

Main Responsibilities:

  • Manage call volume, daily attendance, and program break schedules to optimize agent allocation.
  • Assist in setting metrics and targets for service excellence.

Scope of Work:

  • Monitor agent status in real-time, ensuring optimal staffing levels for inbound operations.
  • Evaluate adherence and initiate immediate improvements.
  • Conduct real-time discussions with stakeholders to address operational needs.
  • Generate and process schedule adherence reports, implementing contingency plans as required.
  • Collaborate with the operations team to analyze and enhance delivery processes.
  • Contribute ideas for process and service improvement planning.
  • Utilize trends and reports to forecast requirements.
  • Support projects and additional duties as assigned.

About You:

  • At least 1-2 year experience as Realtime Analyst in BPO industry
  • Must be a College Graduate
  • Knowledge of Automatic Call Distribution (ACD), forecasting, and scheduling.
  • Strong attention to detail and accuracy.
  • Experience creating MS Excel reports and templates.
  • Excellent organizational and analytical skills.
  • Professional oral and written communication abilities.
  • Adaptability to change with a strong attendance record.

Why Join Us:

At Support Services Group, we're more than just a workplace — we're a community dedicated to excellence. When you join our team, you'll have the opportunity to grow both personally and professionally, with ample room for advancement and skill development. Plus, you'll be surrounded by supportive colleagues who share your passion for delivering unparalleled customer service.

Ready to take the next step in your career? Apply now to become our newest Realtime Analyst and discover the possibilities that await you!

Company Description:

Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.

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  1. A CV for this posting

    Written against Support Services Group's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Support Services Group's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Support Services Group's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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