Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 55 days ago

Team Leader | Pioneer International Account

Support Services Group36 open roles

Where
Mandaluyong, Philippines
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTeam Leader | Pioneer International AccountSupport Services Group · Mandaluyong, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Support Services Group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 34.0%30 days
This job: posted 55 days ago

The posting

Account: Pioneer International Healthcare-Financial Account Location: Mandaluyong City Salary: ₱40,000 + entitled to premiums such as OT, RD OT, Holiday Pay, ND, and incentives!

About The Role

As a Team Leader, you will play a crucial role in driving team success. Your responsibilities will include:

  • Assessing, measuring, and enhancing the productivity performance of agents associated with client service delivery and revenue generation.
  • Taking charge of team productivity, conducting thorough productivity reviews, and implementing coaching and performance improvement plans.
  • Training and motivating agents to consistently deliver high-quality work within set timelines.
  • Evaluating performance, coaching agents for improvement, and ensuring performance meets or exceeds set targets.
  • Managing the daily attendance of assigned agents to maintain operational efficiency.
  • Maintaining regular and effective communication with employees at all levels.
  • Creating a positive work environment that fosters good morale, quality work, and high productivity.
  • Cultivating an atmosphere that encourages employees to share ideas for continuous improvement.
  • Keeping the team aligned with company and client goals and results.
  • Taking direct responsibility for decisions made and being answerable for team productivity performance.
  • Ensuring the completion and submission of all necessary paperwork and reports accurately and on time.

About You

We are seeking candidates with the following qualifications:

  • Must have at least 1 year of prior experience in a leadership role in the BPO industry; preferably in Healthcare/Financial Account.
  • Great communication skills and C1 English Level.
  • Proficiency in Microsoft Office, especially PowerPoint and Excel.
  • A team player with strong communication, presentation, and task management skills.
  • Working knowledge in productivity analysis, customer/client service, and problem-solving.
  • Analytical mindset with the ability to multitask in a fast-paced environment and act with a sense of urgency.

Perks that Await You:

  • Performance Incentive
  • Competitive compensation package. #BetterWithSSG
  • Exciting career growth opportunities.
  • A vibrant and inclusive workplace culture.

Ready for the Challenge? Elevate Your Career with Us!

If you are ready to lead a high-performing team, we want you on board! Support Services Group values your experience and leadership skills, offering a rewarding workplace where you can make a difference.

Company Description:

Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Support Services Group's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Support Services Group's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Support Services Group's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.