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Open nowPosted 5 hours ago

(English C1) Technical Support Associate (remotely)

SupportYourApp

Where
Tiranë, Tirana County, Albania
Work mode
Remote
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Your applicationOpen now(English C1) Technical Support Associate (remotely)SupportYourApp · Tiranë, Tirana County, Albania

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on SupportYourApp's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 5 hours ago

The posting

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions?

Join our community as a Technical Support Associate on a short-term basis, with the potential to continue into a long-term collaboration. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

  • Handle support requests by email and chat, and join occasional customer calls to review issues live;
  • Provide Tier 1 and Tier 2 support: troubleshoot, reproduce issues, and escalate complex cases;
  • Diagnose issues using internal tools, logs, configuration files, and databases;
  • Escalate to engineering, delivery, sales, or customer service, and keep customers updated on escalated cases;
  • Handle routine configuration maintenance and test customer configuration changes;
  • Help customers understand the platform, its best practices, and its limits so they can solve issues on their own;
  • Monitor chatbot workflows and suggest improvements.

What you need to succeed in this role:

  • Excellent English communication skills (at least C1 for both spoken and written);
  • 1–3 years of experience in customer support, ideally in SaaS or a technical environment;
  • Excellent written and verbal communication skills, with a professional and empathetic approach;
  • Strong organizational skills and attention to detail. You can juggle multiple tasks and priorities without losing track;
  • An analytical mindset and a knack for recognizing patterns in support data;
  • Hands-on experience with Zendesk and Jira;
  • Confidence working with technical tools and admin interfaces;
  • Practical experience using generative AI to improve operational workflows and customer-facing work;
  • Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a great plus:

  • Background in software development, APIs, or another technical role.

Benefits:

  • Fixed schedule: Monday–Friday: 09 AM–5 PM CDT;
  • Opportunity to cooperate fully remotely;
  • Inclusive international environment;
  • Compensation in USD;
  • Balance between project workload and personal time;
  • Responsive leadership interested in your development;
  • Greenhouse conditions for self-development;
  • A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Technical Support Associate who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

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One press. We do the rest.

  1. A CV for this posting

    Written against SupportYourApp's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on SupportYourApp's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    SupportYourApp's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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