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Open nowPosted 12 hours ago

(fluent English) Social Media Support Specialist (Future Openings)

SupportYourApp

Where
Baku, Azerbaijan
Work mode
Remote
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Your applicationOpen now(fluent English) Social Media Support Specialist (Future Openings)SupportYourApp · Baku, Azerbaijan

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on SupportYourApp's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 12 hours ago

The posting

Who we are?

SupportYourApp is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Right now, we’re expanding our talent bench — a pool of skilled Social Media Support Specialists who want to grow with us and be the first in line when new projects open. If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

What you will do:

  • Respond to customer messages in Facebook Messenger promptly, accurately, and in a friendly, on-brand tone;
  • Monitor and reply to reviews and ratings on Facebook and other platforms, handling both positive feedback and complaints professionally;
  • Answer questions and comments on social media posts, resolving issues publicly or moving them to private messages when appropriate;
  • Troubleshoot common customer issues and escalate complex or sensitive cases to the right internal teams.
  • Follow up on open conversations to make sure each customer’s issue is fully resolved;
  • Meet response time and quality targets set by the team;
  • Use templates and the knowledge base effectively, while personalizing replies so they don’t feel scripted.

What you need to succeed in this role:

  • Excellent English proficiency skills (at least C1 for both spoken and written);
  • Previous experience handling customer requests on social media;
  • Strong communication skills and the ability to stay calm, polite, and professional with frustrated or upset customers.;
  • Comfortable using social media platforms, especially Facebook and Messenger;
  • Ability to write clear, concise replies quickly while keeping quality high;
  • Good problem-solving skills and attention to detail;
  • Ability to multitask and manage several conversations at once;
  • Basic computer literacy and quick adaptation to new tools and software;
  • Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Will be a plus:

  • Experience in customer support, community management, or similar customer-facing role;
  • Familiarity with social media management or helpdesk tools such as Meta Business Suite, Sprout Social, Hootsuite, Zendesk, or Freshdesk;
  • Experience managing online reviews and reputation.

Benefits:

  • Flexible schedule;
  • Opportunity to cooperate fully remotely;
  • Inclusive international environment;
  • Compensation in USD;
  • Rewards for referring friends;
  • Balance between project workload and personal time, but also – internal health policy;
  • Responsive leadership interested in your development and long-lasting cooperation;
  • Greenhouse conditions for self-development;
  • A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against SupportYourApp's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on SupportYourApp's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    SupportYourApp's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
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  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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Straight answers

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