Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 5 hours ago

Full-Stack Application Engineer (Support) (US shift)

Sureify13 open roles

Where
India, Hyderabad
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowFull-Stack Application Engineer (Support) (US shift)Sureify · India, Hyderabad

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Sureify's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market. Sureify postings stay open a median of 17 days.

Share of postings closed within
  1. 1.4%1 day
  2. 3.5%3 days
  3. 7.7%7 days
  4. 13.4%14 days
  5. 34.5%30 days
This job: posted 5 hours ago

Sureify median: 17 days open

The posting

Title: Fullstack Application Engineer (Support) (US shift) (or Fullstack Software Engineer (Support))

About Sureify: Sureify is dedicated to modernizing the life insurance and annuity industry. We provide cutting-edge digital solutions that empower insurers to easily engage with, sell to, and service their customers. Our mission is to drive meaningful digital transformation by offering scalable technology that enhances customer engagement and streamlines carrier operations. Sureify's products deliver the advanced digital experiences that life insurance carriers, agents, employees, and consumers now expect in this rapidly evolving technological landscape. AtSureify, we cultivate a culture that prioritizes innovation, collaboration, and continuous learning.

About the Role:

Are you ready to be part of a dynamic and growing agile software company? At Sureify, we’re helping a large and critical industry -- life insurance -- modernize and innovate. We build digital solutions for some of the world’s leading insurance companies, and we need your help to provide production support for our SaaS products. Sureify’s success depends on our ability to provide world-class support to our customers and to make sure they are receiving tremendous, continuous, and progressive value from the products.

We are looking for a seasoned software engineer with Full Stack Web dev/support experience. Your primary responsibility will be to provide application support of Sureify SaaS products. You will play the role of an expert in Sureify SaaS products and technologies in troubleshooting production issues and also provide timely and effective communication to customers.

Responsibilities:

  • Develop and maintain deep expertise in Sureify SaaS products.
  • Troubleshoot and resolve incoming support cases. This includes identifying root causes of issues, providing workarounds or solutions, and collaborating with other teams to resolve complex problems.
  • Troubleshoot technical issues using PHP, MySQL/Postgres, and TypeScript.
  • Create knowledge articles, runbooks, and troubleshooting guides.
  • Work during the US business hours between 10 PM IST to 7 AM IST.

Requirements:

  • 3 to 4 years as a full-stack software engineer with experience providing enterprise application software support in PHP, TypeScript, with strong working knowledge of SQL (MySQL and Postgres), RESTful APIs for a B2B software company.
  • Must have experience in coding, implementing and/or supporting software applications.
  • Must have experience in handling high-severity and complex issues impacting production systems availability.
  • Must have experience working on production issues and support tickets by investigating, troubleshooting, and resolving technical problems within the defined SLAs.
  • Must have experience in analyzing application logs, database records, and system behavior to identify the root cause of issues.
  • Must have experience in documenting investigation findings, root causes, resolutions, and required follow-up actions.

Nice to have experience with:

  • Integrations such as DocuSign, Payment Gateways, and Auth services such as Okta or Azure.
  • Performance tuning in application and database layers.
  • Developing and supporting applications with REACT, Node.js, Apache web servers.

WHAT YOU WILL BRING

  • Excellent written and verbal communication skills in English, including the ability to explain complex technical topics in clear, customer-friendly language.
  • Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem-solving.
  • Employ sound business judgment when making business decisions
  • Use creative and innovative ways to solve problems
  • Display a strong work ethic and do whatever it takes to get the job done
  • Demonstrate strong follow-through and consistently keep commitments to customers and employees
  • Display an understanding of the customer’s needs and a strong commitment to customer satisfaction
  • Ensure that each and every customer is handled with a consummately professional attitude and the highest possible level of service

Benefits

Here is a glimpse of some of the benefits we offer:

  • Competitive Salary
  • Medical & Accidental insurance to keep you and your family healthy.
  • Great team to work with exposure to the best technologies in the industry.

Sureify is an equal opportunity employer and enthusiastically encourages people from a wide variety of backgrounds and experiences to apply.

Why Join Sureify?

At Sureify, you’ll be part of a collaborative, innovation-driven culture where your expertise will directly influence the quality and success of products, transforming the life insurance landscape. You’ll work alongside passionate technologists and industry experts, tackling complex challenges with cutting-edge technologies while helping shape the future of digital insurance.

Our Guiding Principles

Our products are for nothing if their creators are not fulfilled in their work. We want our employees to flourish at Sureify. We do not fawn over status or titles; instead, we honour effort and intelligence. The best idea wins, no matter which colleague proposed it. We do not shortcut our mission with overblown claims or false promises. Sticking to the truth is both a strategy and a principle for us.

Our Guiding Principles

Our products are for nothing if their creators are not fulfilled in their work. We want our employees to flourish at Sureify. We do not fawn over status or titles, instead, we honor effort and intelligence. The best idea wins no matter which colleague proposed it. We do not shortcut our mission with overblown claims or false promises. Sticking to the truth is both a strategy and a principle for us.

Sureify is an Equal Opportunity Employer committed to diversity. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, sex, sexual orientation, gender perception or identity, age, disability, veteran or military status, or any other basis prohibited by law.

If you are a California resident, please be aware Sureify collects personal information from you during the application process, which may include your name, contact details, employment history, and educational background, in accordance with the California Consumer Privacy Act (CCPA). We use this information solely to evaluate your candidacy for employment and may share it with internal hiring personnel as needed.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Sureify's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Sureify's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Sureify's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.