The posting
Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions — from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers.
Job Summary:
The Manager, Product Innovation is accountable for Product Excellence within an assigned product area — leading a team of Product Managers and Analysts who own and drive the product roadmap and end-to-end lifecycle. The Manager partners with a peer Technical Leader (jointly accountable for solution design, build decisions, and delivery of business outcomes) to achieve results. The Manager focuses on product quality, reliability, user experience, and the right features to meet the needs of targeted markets.
The Manager is responsible for ideation, definition, prioritization, and delivery across the product area, and directs the team's direct customer discovery and research work in alignment with the Strategy.
As a critical team leader, the Manager coaches, develops, and evaluates Product Managers and Product Analysts to ensure the efficient operation of the function and growth of future talent.
Responsibilities:
- Function as a central resource for the management, development, and design of one or more products during all aspects of the product lifecycle.
- Identify areas of product opportunity within the assigned area, develop, and evaluate ideas. Leverage expertise to prioritize requirements that drive product excellence outcomes — quality, reliability, user experience, and the right features.
- Make product and roadmap decisions to drive Product Excellence in the assigned product area, jointly with the peer Technical Leader.
- Serve as product subject matter expert within the company and in the industry in terms of product capabilities, competition, user need, and industry standards.
- Manage those involved in the design, modification, and evaluation of all phases of a specific product or group of products.
- Manage product lifecycle planning including, product vision, product roadmaps, KPI dashboards, etc.
- Ensure customer and user satisfaction by leveraging the principles of User-Centric Design and by maintaining direct customer discovery and research access for the team.
- Track key product quality metrics and lead quality improvement efforts with customers and partners.
- Collaborate with the Strategy Leader, Standards, Implementation, and Integration teams to facilitate new customer onboarding and maximize product utilization.
- Collaborate with peers in development and operations teams to ensure the effective delivery of the product roadmap.
- Operate as “two in a box” with a peer Technical Leader (jointly accountable for build decisions and business outcomes)
- Champion AI-forward and AI-assisted product management practices across the team, in alignment with the Product & Technology operating model.
- Lead and develop Product Analysts who own product-health insight — the usage, quality, and performance analytics that inform Roadmap decisions and provide early warning on customer experience.
Qualifications:
Basic Requirements:
- Bachelor’s degree or equivalent experience
- 8+ years of experience in related, progressive roles
- 5+ years of experience in healthcare or a related field – for example: EHRs, HIEs, Public Health or Health Care Providers
- 5+ years of experience assessing market and customer needs for information products and services
- 5+ years of experience in building and managing products through the lifecycle
- 1+ years of experience managing all aspects of the product lifecycle (Ideate, Define, Build, Launch, Manage)
Preferred Qualifications:
- Prior experience managing or leading people
- User-Experience Design training or background
- Master’s degree in related discipline
- Pragmatic Marketing Certification
- Project Management Skills
- Experience with industry standards such as NCPDP, HL7, FHIR
- Experience applying AI/ML to product management practices (discovery, definition, workflow acceleration)
Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed .
To be considered for employment, applicants must have a valid U.S. work authorization allowing work without restrictions with Surecripts in the U.S. At this time, we are unable to provide support or provide sponsorship for immigration benefits such as work visas. Additionally, we do not participate in academic training programs or work-study programs through an academic institution that require employer endorsement of F-1/CPT or F-1/STEM.
What You’re Like
Better care experiences. Improved outcomes. Reduced costs. These are what our customers care about. And you’re ready to step into a key role as part of the solution, innovating unmatched solutions that solve some of the largest challenges in healthcare today, not just for our customers’ benefit, but for patients and the people who care for them across the country.
What We’re Like
Ours is a diverse team of leaders who execute customer-obsessed business strategy. If we had to choose just one thing that we all have in common, it’s curiosity. Curiosity drives our understanding of health IT as we translate exciting concepts into actionable build requirements. We know what it takes to get new products to market.
What the Work is Like
This work has far-reaching impact, affecting healthcare nationwide. Through user-centered design philosophy and iterative innovation, we leverage open and trusted relationships with our partners to get at our customers’ unmet needs throughout the product life cycle.
Why Wait? Apply Now
We’re a midsize company. This means you’re not just another employee ID number. Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture. We strive to create an environment where you can be yourself, share your ideas and work your way. We offer opportunities for employee development, as well as competitive compensation packages and extensive benefits.
At Surescripts, base pay is one part of our Total Rewards Package (which may also include bonus, benefits etc.) and is determined within a range. The base pay range for this position is $161,300 - $197,100 per year. Your base pay may vary within or outside of this range depending on a number of factors, including (but not limited to) your qualifications, skills, experience, and location.
Benefits include, but are not limited to, comprehensive healthcare (including infertility coverage), generous paid time off including paid childbirth and parental leave and mental health days, pet insurance, and 401(k) with company match and immediate vesting. To learn more, review the Keep You and Yours Healthy, Balancing Work and Life, and Where Talent Takes Shape links under the Better Benefits. Better Work. Better Life section of our careers site.
Physical and Mental Requirements
While performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel, communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation. Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation.
Surescripts is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.
#LI-REMOTE
