The posting
KPA1: CUSTOMER EXPERIENCE – ERARITE POLICIES AND PROCEDURES
TO BE ADHERED TO AT ALL TIMES
- Customer Service – Meet customer needs with a smiling face and remember that the customer always comes first. Always make our customers know that they are important.
- Manage all customer questions and concerns.
- Ensure that all staff adheres to all customer service requirements.
- Use customer suggestions and complaints to guarantee that the needs of the customers are being met.
- Increase customers and bulk customers numbers for the department.
PERFORMANCE INDICATORS:
- Number of customer complaints and compliments.
- Number of bulk customers.
OPERATIONAL
KPA 2: OPERATIONAL REQUIREMENTS – ERARITE POLICIES AND
PROCEDURES TO BE ADHERED TO AT ALL TIMES
- Planning the daily/ monthly operations of the HMR Department.
- Receiving stock and ensure cutting, packing, and merchandising is up to
- SPAR standards and Erarite Policies and Procedures.
- Participate in the sales and marketing of the HMR Department.
- Plan, organize and participate in promotional activities.
- Responsible for the general departmental costing.
- KEEPING WASTAGE AND SHRINKAGE TO A MINIMUM (Prescribed
criteria).
PERFROMANCE INDICTATORS:
- Profitability of the HMR Department.
- Productivity of the HMR Department.
- Wastage and Shrinkage.
STAFF MANAGEMENT
KPA 3: EMPLOYEES (STAFF MANAGEMENT) - ERARITE POLICIES AND
PROCEDURES TO BE ADHERED TO AT ALL TIMES
- Scheduling of the staff ensuring adherence to scheduling procedure.
- Induction and training of new staff members to the expected level.
- Ensure compliance of the staff daily duties planned.
- Address performance and personnel issues in a timely manner.
- Take responsibility to meet the performance targets as set by Senior Store Management.
- Adhere to company Rules and Regulations and Policies and
- Procedures and ensuring staff compliance there to.
- Daily management of staff with regards to delegating task, motivation, and discipline– including but not limited to the following rules and regulations:
- Adhering to the correct dress code.
- Not chewing gum or consuming any foodstuff in the department
or in the store.
- No Cell Phones utilized in the department or in the store.
- Manage the time keeping of department on a day-to-day basis
– coming late for work and leaving early is unacceptable.
- Observe and control both lunch and break times.
- Ensure that other staff members on breaks do not loiter at the department keeping the HMR staff from their duties.
- No excessive talking in the department or in the store.
- Ensure attendance of staff is at the company level required.
SELF DISCIPLINE – LEAD BY EXAMPLE AT ALL TIMES.
PERFORMANCE INDICATORS
- Overall discipline of the department.
- Monthly attendance rate of 90% to be maintained.
HOUSEKEEPING & HYGIENE
KPA 4: HOUSEKEEPING, HYGIENE AND SECURITY – AT THE REQUIRED
LEVEL AND ERARITE POLICIES AND PROCEDURES
- Always ensure departmental cleanliness and hygiene.
- Ensure that staff comply with the hygiene standards prescribed by SPAR.
- Ensure all security measures and procedures are always adhered to.
PERFORMANCE INDICATORS
- Area cleanliness and hygiene.
- Incidents related to hygiene, safety, and security.
- They hygiene of the department must always be at a high standard.
COMMUNICATION
KPA 5: COMMUNICATION
- Communicate productivity, staffing or training issues, system improvement needs, and other relevant information to the HR Office or
- Store Management in a timely, thorough, and professional way.
- Keep staff informed of revised rules, regulations, policies and procedures and any other information to be conveyed from Senior Store Management.
PERFORMANCE INDICATORS
- Value of information provided to HR Office and Senior Store Management.
- Information flow downwards from management to HMR staff.
ADMINISTRATION
KPA 6 ADMINISTRATION
- Perform all administrative functions related to this position,
PERFORMANCE INDINCATORS
- Administration 100% up to date
- Able to react to change productively and handle other tasks as assigned by management from time to time.
Qualification Required:
- Grade 12
- +/- 2 years HMR Department experience
- 5 Years Store Experience
Skills Required :
- Honest and trustworthy
- Customer service orientated and a willingness to deal with people every day.
- Ability to create teamwork environment.
- Ability to identify and solve problems.
- Take initiative.
- Communication skills to train staff members and communicate problem areas.
- Accurate with figures
- Interpersonal skills
- Attention to detail - accurate.
- Commitment to delivery and quality
- Good people management skills
- Be able to delegate effectively.
- Be able to operate independently and as part of a team.
- Good administration skills
Important Information
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed to maintaining diversity in its appointments. Surgo (Pty) Ltd therefore also encourages people with disabilities and from other diverse backgrounds to apply.
Due to the high volume of applications, should you not receive feedback within three months of submission, please consider your application unsuccessful. We encourage you to reapply for future opportunities.
Surgo (Pty) Ltd does not charge any application fees.
Your CV will be kept on our database for future opportunities. Should you prefer that we do not retain your details, please contact: [email protected]
