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Open nowPosted 12 days agoWe saw it 3 min after it went up

Customer Service Consultant (Cantonese Speaker)

Sutherland371 open roles

Where
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, //14
Work mode
On site
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Your applicationOpen nowCustomer Service Consultant (Cantonese Speaker)Sutherland · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, //14

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Sutherland's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market. Sutherland postings stay open a median of 22 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: posted 12 days ago

Sutherland median: 22 days open

The posting

Company Description

About Sutherland Global Services:

Sutherland is a global business process outsourcing (BPO) company that provides a range of services such as customer service, technical support, sales, and back-office operations. Sutherland has a presence in several countries, including Malaysia, where it offers its services to clients across various industries.

In Malaysia, Sutherland operates as a part of its Southeast Asia operations, typically providing customer support and outsourcing services to companies in sectors like telecommunications, finance, healthcare, and retail. The company is known for its focus on innovation, digital transformation, and the use of technology to enhance customer experience and streamline business processes.

Sutherland began its operations in Malaysia in 2008. Malaysia has become an important hub for Sutherland in Southeast Asia, owing to its strategic location, multilingual workforce, and business-friendly environment. We are located at Bangsar South, Kuala Lumpur (near to LRT Kerinchi)

Job Description

What you’ll do

  • Support customers through live chat and inbound calls with warmth and care
  • Solve everyday tech issues, such as login errors and device compatibility
  • Guide customers through account and billing questions
  • Keep clear, accurate records of every interaction
  • Stay up to date on product updates and policies so you always give the right answer

Qualifications

What we’re looking for

  • Fluent spoken Cantonese, written Traditional Chinese, and spoken and written English
  • Ideally 1 to 2 years in customer service, with a focus on customer satisfaction (CSAT)
  • A positive, patient, problem-solving attitude

Additional Information

Work setup

  • Shifts: 9am to 9pm, including weekends
  • Schedule: 5 days on, 2 days off (40 hours a week)
  • Location: 100% onsite in Bangsar South, Kuala Lumpur (no hybrid option)
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