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Open nowPosted 2 days agoWe saw it 53 min after it went up

Customer Support Associate – Polish & English | Telecom Project

Sutherland436 open roles

Where
Sofia, Sofia City Province, Bulgaria, //23
Work mode
On site
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Your applicationOpen nowCustomer Support Associate – Polish & English | Telecom ProjectSutherland · Sofia, Sofia City Province, Bulgaria, //23

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Sutherland's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. Sutherland postings stay open a median of 24 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.2%30 days
  6. 59.1%60 days
This job: posted 2 days ago

Sutherland median: 24 days open

The posting

Company Description

Sutherland is a global leader in Customer Experience Management, operating in 60 countries and supporting customers in 17 languages. In Bulgaria, our 2,000+ employees work from Sofia, Varna, Burgas, and remotely.

Job Description

About the Role

Join our team supporting customers of a leading international telecommunications provider.

You’ll provide inbound customer support via phone, helping customers with everyday service needs such as SIM activation, top-ups, roaming, and account inquiries.

No sales or upselling — your focus is on solving customer issues and delivering a great experience.

What You’ll Do

  • Handle customer inquiries through voice and non-voice channels
  • Resolve service-related issues and aim for first-contact resolution
  • Provide clear, professional, and empathetic support
  • Accurately document customer interactions
  • Follow established processes and procedures

Qualifications

What We’re Looking For

Must-have:

  • Polish – C1
  • English – B2
  • Undergraduate, graduate, postgraduate education or equivalent
  • Strong communication and computer skills
  • Availability to work on shifts Monday–Saturday, 09:00–18:00

Nice to have:

  • Customer service, BPO, or telecommunications experience
  • Experience with CRM/ticketing systems
  • Strong problem-solving and customer-focused mindset

Additional Information

What We Offer

  • Competitive salary + performance bonus
  • Additional health insurance
  • Food vouchers
  • Paid training and onboarding
  • Relocation support for eligible candidates moving to Sofia
  • Ongoing learning and career development
  • International and supportive work environment

Work model: Onsite – Sofia

Working hours shifts : Monday–Saturday, 10:00–19:00

Channels: Voice & mail

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