Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 5 hours ago

Sr. Associate - Quality Assurance

Sutherland438 open roles

Where
Kingston, St. Andrew Parish, Jamaica
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSr. Associate - Quality AssuranceSutherland · Kingston, St. Andrew Parish, Jamaica

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Sutherland's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. Sutherland postings stay open a median of 27 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted 5 hours ago

Sutherland median: 27 days open

The posting

Company Description

Sutherland is seeking a leadership-oriented and self-motivated person to join us as Sr. Associate - Quality Assurance. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Evaluate and document back-office transactions and processes to ensure accuracy, consistency, compliance, and data integrity. Monitor quality and compliance standards against established protocols and KPI targets.

Complete assigned quality assurance targets, perform error analysis, document findings, and identify key business insights to drive continuous process improvement.

Provide effective feedback and coaching to team members, maintain communication with stakeholders, and participate in calibration sessions to support operational excellence.

Interact with clients and stakeholders on quality-related matters and process improvements.

Qualifications

Bachelor's degree

Minimum 1.5- 2 years of experience in QA role

Overall 3+ years of experience a back office/contact center environment in Insurance domain, preferably in Underwriting or related processes.

Additional Information

• Process Type (Voice / Non-Voice / Hybrid) - Non voice/Back office

• Shift Details (Timings & Rotational / Fixed) - any window between 8 am to 8 pm EST, fixed on most days (may change depending on business requirements)

• Work Schedule (Working Days & Weekly Offs – Rotational / Fixed) - Sat/Sun off (may change based on business requirements on some days)

• Work Model (Work From Home / Work From Office / Hybrid) - WFO

• Mandatory Requirements for Internal Applicants - should have a good understanding of implementing basic QMS framework and QA knowledge, analytical bent of mind and good comm skills to interact regularly with clients, knowledge of Insurance/UW domain

As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland’s business.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Sutherland's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Sutherland's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Sutherland's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.