The posting
Department:
Ground Operations
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
*** For external applicants only: (1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Arizona. (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson and not selected for the Station Administrative Coordinator position at PHX within the last 12 months.***
Job Summary
Love keeping things organized and helping your Team succeed? Station Administrative Coordinators at Southwest play a key role in keeping the airport running smoothly. They help new Employees get started, manage important items like badges, keys, paychecks, and parking passes, and keep track of supplies, schedules, and paperwork. They also help with phone calls, reports, and money handling. By staying organized and solving problems quickly, they support Airport Operations Teams and Leaders, helping the whole station stay on track. Their work behind the scenes helps Southwest deliver great service and keep things moving every day.
Additional details
- This role includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
- U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
- Provides friendly service and maintains positive relationships with all internal and external Customers to resolve questions, discrepancies and procedural problems within established timeframes
- Develop and maintain understanding of Ground Operations and effective relationships with Ground Ops partner departments
- General clerical tasks such as filing, distribution of miscellaneous items/documents, answering phones, mail processing, etc.
- Responsible for station financials including verification of monies received from Station Sales, preparation of bank deposits, reconciliation and maintenance of petties, etc.
- Processes, verifies, balances and reconcile expense reports, invoices and Leader's purchasing card as needed to prepare for accounts payable. Audits and provides balancing report to Leader weekly or as needed
- Order, maintain, distribute and audit all accountable documents
- Prepare and process station level pass requests
- Maintenance of station and staff phone lists, org charts, conference room schedules, etc.
- Responsible for maintaining the integrity of confidential, proprietary, and sensitive Company and personal information, including Employee files to ensure compliance with company guidelines, support planning decisions, engage stakeholders, and deliver on department goals and requirements
- Maintains and archives historical records by documenting changes and revisions to materials such as memos, project files, presentations, spreadsheets, etc.
- Serves as primary resource for ensuring Internal Customer Care notifications are completed
- Disseminates correspondence and information as required through Company email and board mail
- Procurement and distribution of Station supplies
- Miscellaneous station duties such as coordination of station keys, badge distribution, parking administration, etc.
- Responsible for supporting cross-departmental projects/initiatives via communication and meeting coordination, preparation and organization of meeting materials, schedule preparation and distribution, document preparation, timeline and time frame documentation, luncheon planning, events, etc.
- Prepares and coordinates detailed special, real time and recurring reporting for operational and non-operational procedures to evaluate status, company processes, etc.
- May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
- Demonstrates experience using Microsoft Office products - Word, PowerPoint, Outlook, and Excel proficiency required
- Demonstrates the ability to deliver high quality results when contributing as an individual or member of a Team, including when under tight time constraints and/or while dealing with competing priorities
- Self-motivated with the ability to work with minimal direct supervision
- Demonstrates good judgement when given confidential/sensitive information
- Able to assist in the definition of problems/challenges using various techniques to support realistic solutions, such as influencing strategies
- Able to support assignments/projects which are owned cross-departmentally
- Exhibits the ability to listen actively and attentively, take notes, and organize meeting materials
- Comfortable and articulate delivering formal communication, written and verbal, to various levels of the organization including Customers, subject matter experts, and Leaders
- Ability to organize and balance multiple concurrent tasks/assignments while maintaining a high degree of accuracy, attention to detail, and timely delivery
- Ability to plan and support special events such as luncheons, meetings, etc.
- Effectively follows Leadership direction
Education
- Required: High School Diploma or GED
Experience
- Required: 1+ years of relevant work experience
- Preferred: Administrative experience
Licensing/Certification
- Must be able to obtain a SIDA badge and meet all local airport requirements
Physical Abilities
- Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
- Ability to lift 30lbs
Other Qualifications
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
Pay & Benefits:
Pay of $24.02 to $26.69 per hour*. Additional pay opportunities for Company authorized work beyond part time or full time schedule.
Benefits you’ll love:
• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution of up to 9.3% of your eligible earnings**
• Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit***
• Competitive health insurance for you and your eligible dependents
• Southwest offers health plan coverage options that start from the very first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
• Explore more benefits you’ll love: https://careers.southwestair.com/benefits
*Pay amount doesn’t guarantee employment for any particular period.
**401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position.
*** Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply.
