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Open nowPosted 95 days ago

Customer Care Specialist B2C

swile32 open roles

Where
Montpellier, France
Work mode
On site
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Your applicationOpen nowCustomer Care Specialist B2Cswile · Montpellier, France

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on swile's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 95 days ago

The posting

Swile est une worktech lancée en 2018, présente en France et au Brésil, et co-leader des avantages salariés.

Nous proposons une super-app et une smart-card qui regroupent titres-restaurant, cadeaux, mobilité durable et voyages d’affaires, pour une expérience employé moderne et unifiée.

Notre ambition : réinventer le monde du travail en alignant les intérêts des salariés et des entreprises, pour plus d’engagement et d’épanouissement.

☀️ Tes futures missions :

Voici une liste non exhaustive des missions qui seront les tiennes :

- Apporter une solution aux demandes complexes de nos clients via nos canaux de contact traditionnels : téléphone, messaging, mail, sur l'ensemble des produits Swile,

- Être garant.e de l'expérience utilisateur en se faisant porte-parole de nos clients auprès de différentes équipes internes,

- Participer à l'amélioration continue de nos process / produits en apportant ta pierre à l'édifice : tu l'auras compris, toutes les idées sont bonnes à prendre !

- Contribuer au suivi de la satisfaction client (NPS, CSAT, feedback) et à l’amélioration continue de la qualité de service,

✨ Ce à quoi il faut s'attendre sur les 3 premiers mois :

Les attentes (1 mois)

- Formation théorique sur tous les produits de façon progressive,

- Formation pratique sur des tickets Lvl 1 (Braga),

- Acculturation à ton poste, ton équipe, les outils, les produits Swile,

- Accompagnement qualité.

Les attentes (3 mois)

- Montée en compétence progressive appuyée sur des KPI's précis,

- Tickets Lvl 2 uniquement,

- Être autonome sur tout type de problématique

- Identifier les bons interlocuteurs internes,

- Bonne intégration dans l'équipe.

🤝 C'est un match si :

- Tu as une aisance relationnelle naturelle et aime être force de proposition,

- Tu es curieux.euse, empathique et proactif.ve : tu aimes résoudre des problèmes avant qu'ils ne surviennent !

- Tu as une compréhension à minima écrite de l'anglais,

- Tu adores travailler en équipe et aimes réfléchir à des solutions intelligentes pour faciliter le quotidien.

- Tu fais preuve d'autonomie et a un fort esprit d'équipe,

- Tu sais garder ton sang-froid, gérer ton stress et rester positif.ve même dans les situations complexes,

- Tu es à l'aise avec les outils digitaux (CRM, plateformes de support) ou tu as envie de les découvrir rapidement.

- Un.e futur swiler responsable : tu partages nos engagements en faveur de l'environnement, de la diversité, de l'équité et l'inclusion et tu es prêt.e à œuvrer au quotidien pour une performance individuelle et collective.

🔮 Durant ton process, tu rencontreras :

- Agathe, team recrutement (30')

- Estelle, ta future manager (30'/45')

- 2 swilers pour un business case en live et un échange (1h30)

- Final round avec Kévin, Directeur du pole

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One press. We do the rest.

  1. A CV for this posting

    Written against swile's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on swile's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    swile's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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