The posting
Do you like closing deals and helping other sellers close theirs? Do you want your team's work to help local business owners get paid and grow? This role could be a good fit.
ABOUT SWIPESIMPLE
SwipeSimple helps small businesses get paid. Since 2013 we have built payment software and tools that merchants use to run their day: taking cards in person, sending invoices, collecting online, and keeping the books straight. More than 125,000 merchants use SwipeSimple. Banks, payment processors, and resellers offer SwipeSimple to their business customers. Businesses can also sign up with us directly through SwipeSimple Connect.
We serve small businesses and give priority to service businesses: HVAC, plumbing, chiropractic, physical therapy, salons and barbershops, mental health and family counseling, and more.
Serving these businesses well starts with understanding them. An HVAC owner and a salon owner get paid in different ways and go to different places for information. Very few of them read marketing publications. They ask other owners. They follow the trade accounts and podcasts their industry already listens to, and some go to trade shows. They trust a recommendation from someone who has done the job over anything a vendor tells them.
Your team does this work on every call. Reps learn what these owners deal with, speak to the problems they actually have, and earn enough trust that owners recommend us to each other.
THE ROLE
You help lead the inside sales team in Las Vegas. You sell SwipeSimple Connect, our direct offer that gives small businesses payments and customer management software in one place, and you coach the senior account executives who sell it alongside you. Every day the team talks with HVAC companies, salons, chiropractors, counselors, and other service businesses. You carry your own targets, coach the reps, and help the team hit its numbers.
Your coaching has to be specific enough to be useful. A rep calling a plumbing contractor should know how that contractor takes a deposit before starting a job. A general small business pitch is not enough.
Details
- Location: greater Las Vegas, NV, area. You will work in person with your team every day.
- Reports to: head of inside sales
- Team: you will coach and lead 4 or more account executives
- Type: full-time, exempt
- Getting started: in-person onboarding during your first week, then a structured ramp plan.
- Background check: employment depends on a successful background check.
What you will do
- Carry your own pipeline and sales targets while you coach the senior account executives around you on the sales floor.
- Help onboard new reps during their first week, then support them through their three-month ramp plan.
- Track each rep's daily activity and monthly results. When someone falls behind, flag it early to the head of inside sales and help the rep get back on track.
- Run call reviews and demo practice. Give specific feedback on live calls the same day.
- On complex deals, step in to help reps handle tough objections, negotiate terms, and close.
- Keep your own activity, deals, and customer notes current in the CRM, and help the team do the same.
- Share team results and pipeline updates with the head of inside sales.
- Suggest improvements to call scripts, outreach plans, and lead handling as you learn what works with each type of business.
- Bring what your team hears from merchants back to marketing and product.
- Follow the payments industry and our competitors so you and the reps can answer tough questions.
The team
This role reports to the head of inside sales. You will have support from our sales enablement manager, RevOps, and sales support.
WHAT YOU BRING
- At least 5 years of sales experience
- A record of hitting or beating your targets in a high-activity inside sales role
- Hands-on cold outbound experience. You can teach it and do it.
- Clear communication on the phone and in demos, plus solid negotiation skills
- Comfort with a CRM and pipeline reporting
- Good organization and attention to detail
- The ability to motivate other reps and give them direct, useful feedback
- A positive attitude and a habit of learning new tools and sales approaches quickly
Helpful but not required
- Experience in payments, fintech, or selling software to small businesses
- Prior experience managing, leading, or coaching a sales team
- A bachelor's degree or equivalent experience
HOW TO APPLY
Send a resume. Then do one short exercise.
A rep on your team books plenty of demos with salon owners but rarely closes. In a few sentences, tell us what you would look at first and how you would coach that rep. Please spend no more than 20 minutes on this.
We are not looking for polish. We want to see how you think. Did you diagnose the problem before you prescribed a fix? Would your coaching change what the rep says on the next call?
WHY JOIN SWIPESIMPLE?
- Competitive pay:
- Base salary: $75,000
- Variable pay: $60,000
- On-target earnings: $145,000, including the company performance bonus
- Company performance bonus: $10,000 a year
- 10,000 company stock options
- Comprehensive health benefits
- Flexible paid time off
- Lunch and learns, team events, and regular training
- A clear path to advance
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
