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Open nowPosted yesterday

IT Programme / Project Lead Infrastructure

Swisslinx AG

Where
Zürich, ZH, Switzerland
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Your applicationOpen nowIT Programme / Project Lead InfrastructureSwisslinx AG · Zürich, ZH, Switzerland

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The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. Swisslinx AG postings stay open a median of 16 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted yesterday

Swisslinx AG median: 16 days open

The posting

--- base: meta-keywords: meta-viewport: width=device-width, initial-scale=1.0 title: IT Programme / Project Lead Infrastructure (IT Service Management) ---

IT Programme / Project Lead Infrastructure (IT Service Management) ==================================================================

As one of the key providers for our client, a private bank in Zurich, Swisslinx are looking for a speaking Senior IT Program Manager/PM to lead a strategic ServiceNow programme and deliver complex ITSM projects across an enterprise environment.

IT Programme / Project Lead Infrastructure (IT Service Management) ==================================================================

description

  • Translating programme objectives into actionable work packages
  • Managing project scope, timelines, budgets, costs, resources and delivery progress
  • Coordinating release planning, platform upgrades and technical dependencies with the ServiceNow Platform team
  • Aligning projects with the ServiceNow roadmap and wider strategic objectives
  • Ensuring compliance with internal governance frameworks and delivery standards
  • Maintaining the quality and compliance of all project deliverables
  • Providing timely and transparent reporting to sponsors, steering committees and senior management
  • Working closely with Global IT Service Management and IT Service Engineering teams to define priorities
  • Identifying and engaging key technical and business stakeholders
  • Managing risks, issues and dependencies across multiple projects at programme level
  • Leading and motivating cross\-functional project teams
  • Coordinating external vendors and contractual deliverables
  • Ensuring the successful transition of completed solutions to operational teams

About the customer

Our client is an established international financial services organization with a strong presence in Switzerland and a highly developed global IT landscape.

As an IT Programme / Project Lead, you will manage a ServiceNow programme and ensure the end\-to\-end delivery of related IT projects, from feasibility and planning through execution and operational handover.

The role will be 60\-80% PM/20\-30% Program Manager. The hire will control an annual budget of CHF 0,5\-1,0 M, with a program around all these initiatives (there are 5\-6 projects in parallel) involving a global matrix team.

Requirements

  • At least 10 years of proven IT project or programme management experience
  • Senior\-level experience managing complex projects using Waterfall, Agile and hybrid delivery methodologies
  • Strong experience within IT Service Management environments
  • understanding of ITSM processes and ITIL best practices
  • Solid knowledge of ServiceNow and its core capabilities, particularly ITSM and Configuration Management Database (CMDB)
  • Proven ability to manage dependencies across several concurrent projects
  • Experience with project planning, resource management, budgeting, cost control and progress monitoring
  • Strong vendor and contract management experience
  • Excellent stakeholder management and communication skills, including executive\-level reporting
  • Strong analytical, conceptual and problem\-solving capabilities
  • Structured, proactive and results\-oriented approach with a high level of ownership
  • Ability to lead and motivate cross\-functional teams in a dynamic environment
  • Higher education in Computer Science, Business Informatics or a related discipline, or equivalent professional experience
  • Professional proficiency with Jira, Confluence and Microsoft Office
  • Business\-fluent and English, both written and spoken, at C1/C2 level mandatory

Nice to have:

  • Previous experience within financial services or another large\-scale enterprise IT environment
  • Knowledge of additional ServiceNow modules and Common Service Data Model (CSDM) concepts
  • Project or programme management certification such as PMP, PRINCE2, MSP or IPMA
  • ITIL v3 or ITIL 4 certification

Compensation benefits

This is an opportunity to contribute to a strategically important platform within an international financial\-services environment. Our client offers:

  • 12 month contract with strong chance of extension
  • 2 days home office
  • Modern office in central Zurich
  • Two stage interview process (all conducted via video)
  • Start date ASAP

If you are a Senior IT Program Manager with strong ITSM experience, we look forward to receiving your application before the deadline on 17 November.

![Swisslinx AG]()

* Swisslinx AG Löwenstrasse 29 8001 Zürich

*

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Posting text belongs to the employer. Removal requests: contact us.

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