The posting
Symetra offers a thrilling chance to become part of our team as a Life Claims Examiner!
About the role
The Life Claims Examiner is responsible for the timely adjudication of group life and Accidental Death & Dismemberment (AD&D) claims. You will manage claims from start to finish, verifying eligibility, making the initial claim decision based on the policy, and issuing accurate payments to the correct beneficiaries. Throughout the process, you’ll provide thoughtful, responsive service to both internal and external customers.
What you will do
- Review and adjudicate group life and AD&D in accordance with policy provisions and applicable requirements.
- Investigate eligibility, gather supporting information, and apply sound judgment to claim decisions.
- Identify the correct beneficiaries and issue accurate payments with required approvals.
- Communicate claim status, outstanding requirements, and decisions with clarity and compassion.
- Maintain accurate, thorough claim records that support decisions and withstand legal review.
- Partner with your manager, legal, and external resources to resolve complex claim questions.
- Meet departmental goals for accuracy, timely claim handling, and responsive service.
- Guide policyholders, brokers, and sales partners on policy administration and help resolve policy language discrepancies.
- Identify opportunities to improve claims processes and share knowledge with teammates.
Why work at Symetra
“We're big enough to make an impact on the country, but small enough to care and know who you are and what you're contributing to the organization. All new ideas are welcome!” Stephanie F. – VP Customer Service & Operations
“If you want to invest in yourself and build a career, this is a great place to work. If you don't want to put in the effort to learn the industry and become a student of the business (it takes real effort!), there are easier places to work.” Cris H. - AVP Internal Sales, Training and Development
What we offer you
We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.
- Flexible full-time or hybrid telecommuting arrangements
- Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
- Paid time away including vacation and sick time, flex days and ten paid holidays
- Give back to your community and double your impact through our company matching
- Want more details? Check out our Symetra Benefits Overview
Compensation
Hourly Range: $24.62 - $41.04 plus eligibility for Company Annual Bonus
Who you are
- You bring 2–5 years of relevant claims experience, ideally in group life, AD&D, or disability benefits.
- You understand insurance contracts and claims requirements and can apply them to individual cases.
- You combine sound judgment with careful attention to detail when reviewing evidence and making decisions.
- You manage competing priorities, take ownership of your work, and know when to seek additional guidance.
- You communicate with empathy and build effective relationships with customers, colleagues, and business partners.
- You are comfortable navigating claims systems and multiple applications; Salesforce experience is a plus.
- High school diploma required, college degree preferred.
We empower inclusion
At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.
Creating a world where more people have access to financial freedom
Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price; we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.
For more information about our careers visit: https://symetra.eightfold.ai/careers
Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.
Please review Symetra's Remote Network Minimum Requirements:
As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:
- Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
- Internet Type: Fiber, Cable (e.g., Comcast/Xfinity, Spectrum), or DSL.
- NOT Permissible: Satellite (e.g., Starlink), cellular/mobile internet (including hotspots and home wireless services such as Verizon 5G Home, T-Mobile 5G Home Internet, and AT&T Internet Air), any other wireless technology, or wired dial-up.
Test your internet speed and confirm your internet connection meets both Symetra’s minimum speed and internet type requirements outlined above. You must meet the requirement to apply.
Identity Verification
Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.
Failure to comply with verification procedures may result in:
- Disqualification from the recruitment process
- Withdrawal of a job offer
- Termination of employment and other criminal and/or civil remedies, if fraud is discovered
#LI-EW #LI-Remote
