The posting
Symmetrio is partnering with a growing medical technology service organization to identify a Field Service Engineer II responsible for supporting, maintaining, troubleshooting, and repairing critical medical equipment. This is an excellent opportunity for an experienced field service professional to join an organization focused on maximizing equipment uptime and ensuring healthcare providers have reliable access to the technology they depend on for patient treatment and diagnosis.
The Field Service Engineer II will perform on-site and in-house service, repair, maintenance, installation, and technical support for complex medical equipment and related systems. This individual will troubleshoot electronic, electromechanical, mechanical, software, PC, networking, and imaging-related issues while serving as a trusted technical resource for assigned customer accounts.
Working closely with customers, fellow Field Service Engineers, and internal technical teams, you will focus on quickly diagnosing equipment issues, minimizing downtime, and delivering a high level of customer service. This role is well suited for a technically strong engineer who enjoys hands-on troubleshooting, working independently in the field, and developing long-term relationships with healthcare customers.
Key Responsibilities
- Perform on-site and in-house service, repair, maintenance, and installation of complex medical equipment and related technologies.
- Troubleshoot electronic, electromechanical, mechanical, hardware, software, PC, networking, and wireless networking issues.
- Serve as a primary technical and service contact for assigned customer accounts.
- Diagnose equipment failures and determine effective, cost-conscious repair strategies designed to minimize customer downtime and overall time to resolution.
- Provide technical support to customers regarding the operation, maintenance, and performance of supported equipment.
- Provide phone and remote technical assistance to customers and other Field Service Engineers as needed.
- Troubleshoot moderately complex mechanical issues, including vacuum-related problems, software issues, networking problems, and imaging system defects.
- Perform equipment testing, verification, checkout, and calibration using appropriate electronic testing equipment.
- Manage and maintain spare-parts inventories for assigned customers, including replenishing customer spare-parts kits as necessary.
- Ensure serviced equipment operates according to applicable technical specifications and safety guidelines.
- Maintain detailed documentation of service visits, technical issues, troubleshooting activities, repairs performed, and parts utilized.
- Maintain current technical documentation related to the operating characteristics, design, and performance of assigned equipment.
- Prepare reports and documentation to support analysis of product failures, recurring technical issues, and equipment serviceability.
- Maintain a high level of technical knowledge, professionalism, and safety awareness while performing field service activities.
- Accurately document customer and service activity through Salesforce, email, expense reports, and other company systems.
- Complete required technical and professional training as part of onboarding and ongoing development.
- Travel to customer locations as required and provide support during standard and non-standard working hours based on customer needs.
Requirements
- Significant professional experience working with electronic and electromechanical systems.
- Experience using testing equipment for verification, checkout, and calibration of electronic equipment.
- Strong technical experience with computers and PC-based systems.
- Demonstrated ability to troubleshoot and repair electronic, mechanical, software, and networking-related issues.
- Ability to diagnose and resolve moderately complex mechanical problems, including basic vacuum-related issues.
- Ability to identify and repair routine software, network, and imaging system issues.
- Strong computer troubleshooting and debugging skills.
- Customer-focused approach with strong interpersonal and communication skills.
- Strong written and verbal communication skills in English.
- Proficiency with Microsoft Word, Excel, PowerPoint, email, and other standard business applications.
- Ability to complete required technical training as established during onboarding and ongoing performance evaluations.
- Ability to lift up to 75 pounds and stand for extended periods.
- Manual dexterity and ability to work effectively with small components and objects.
- Ability and willingness to travel domestically and internationally, including for extended periods when required.
- Flexibility to work standard and non-standard hours based on customer and service requirements.
Preferred Experience
- Previous field service experience within medical devices, medical equipment, healthcare technology, or a related technical environment.
- Experience troubleshooting complex medical equipment or imaging systems.
- Experience diagnosing software and network connectivity issues associated with medical or technical equipment.
- Experience with electronic and electromechanical equipment testing, calibration, and repair.
- Experience troubleshooting vacuum systems or similar complex mechanical systems.
- Experience with Salesforce or a comparable CRM/ERP platform.
- Experience working directly with hospitals, healthcare facilities, or other clinical customers.
- Demonstrated ability to independently troubleshoot technical issues and determine appropriate repair strategies.
Benefits
- Competitive base salary of $110,000–$120,000 annually, based on experience and qualifications.
- Company-sponsored benefits package.
- Opportunities for technical training and continued professional development.
- Opportunity to work with complex medical technology in a customer-facing field service environment.
- Professional growth opportunities within a growing medical technology service organization.
