The posting
Position Summary: The Assistant Lead Engineer focuses on build and maintenance of key enterprise platforms and reports to the Deputy Director Tech office. Key projects are Corporate website admin on AEM, Financial Budget planning and analysis using Power Platform.
This is a 2 year direct contract role.
Role & Responsibilities:
- Design, develop, configure, test, deploy, and support business applications and workflows using Microsoft Power Platform, including Power Apps and Power Automate.
- Develop and support AI-enabled applications, agents, and workflows using Microsoft Copilot Studio.
- Perform hands-on administration and operational support of Adobe Experience Manager (AEM), including user administration, access configuration, content workflows, platform configuration, and troubleshooting.
- Configure, administer, and support other enterprise SaaS platforms adopted by the CIO Office and business users.
- Perform initial platform setup and configuration, including user roles, permissions, authentication, application settings, workflows, and integration endpoints.
- Work with business users to gather requirements and translate them into platform configurations, applications, workflows, automation, and enhancements.
- Monitor platform usage, subscription consumption, storage, capacity, and license utilization to ensure effective use of SaaS subscriptions.
- Maintain accurate records of platform licenses, subscriptions, administrators, technical configurations, renewal dates, and support arrangements.
- Work closely with the PMO and vendors to support timely renewal of SaaS subscriptions, licenses, support agreements, and certificates.
- Monitor platform health and operational issues, and coordinate with SaaS vendors and internal infrastructure, cybersecurity, and application teams for incident resolution.
- Troubleshoot user access and application issues within restricted enterprise environments, including issues arising from HVB/web isolation, DLP policies, proxy configurations, network controls, identity and access management, and browser restrictions.
- Investigate technical issues relating to authentication, Single Sign-On (SSO), user provisioning, role assignments, APIs, connectivity, and application integrations.
- Support integration between SaaS platforms and enterprise systems using APIs, connectors, Power Automate, and other integration mechanisms.
- Perform application testing, user acceptance testing (UAT) support, release deployment, defect resolution, and post-implementation support.
- Maintain platform configurations, operational procedures, technical documentation, troubleshooting guides, and application support documentation.
- Work with cybersecurity, infrastructure, and governance teams to implement approved security and operational requirements for SaaS platforms.
- Coordinate with external vendors and product support teams for technical troubleshooting, product enhancements, upgrades, and resolution of platform issues.
- Provide Level 2/Level 3 application and platform support, and perform root cause analysis for recurring operational issues.
- Support the evaluation and onboarding of new SaaS platforms, including technical assessment, configuration, testing, access requirements, and operational readiness.
Requirements/ Qualifications:
- Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field.
- 3-6 years of experience in application development, enterprise application support, SaaS administration, Power Platform development, or related roles.
- Strong hands-on experience with Microsoft Power Platform, particularly Power Apps and Power Automate.
- Hands-on experience with Microsoft Copilot Studio, including the configuration and development of copilots/agents, topics, actions, connectors, and workflows.
- Experience administering and supporting Adobe Experience Manager (AEM), including user access management, platform configuration, content workflows, and operational troubleshooting.
- Experience configuring, administering, and providing operational support for enterprise SaaS applications.
- Experience with application and SaaS user administration, role-based access control (RBAC), authentication, Single Sign-On (SSO), and user provisioning.
- Ability to troubleshoot application access and connectivity issues involving enterprise security controls such as web isolation/HVB, DLP, proxy, network, endpoint, and browser restrictions.
- Understanding of REST APIs, JSON, connectors, and application integration concepts.
- Experience monitoring SaaS license utilization, platform consumption, capacity, subscription usage, and renewal requirements.
- Ability to work with PMO, procurement, vendors, and internal technical teams to support licensing and subscription renewals.
- Familiarity with cloud platforms, with exposure to AWS preferred.
- Familiarity with application lifecycle management, testing, deployment, release management, and production support processes.
- Basic understanding of cybersecurity, identity and access management, data protection, and enterprise application security controls.
- Strong technical troubleshooting and problem-solving skills, with the ability to investigate issues across applications, identity services, network infrastructure, security controls, and SaaS vendors.
- Strong documentation skills, with the ability to maintain technical configurations, operational procedures, support documentation, and platform inventories.
