Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 27 hours agoWe saw it 38 min after it went up

Customer Success Consultant

Syndigo41 open roles

Pay
R$70,000 – R$79,288 a year
Where
Joinville, Brazil
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success ConsultantSyndigo · Joinville, Brazil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Syndigo's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Syndigo postings stay open a median of 46 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 27 hours ago

Syndigo median: 46 days open

The posting

Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at www.syndigo.com.

**This is a hybrid position requiring 2 days/week in our Joinville office**

O objetivo do analista de Customer Experience é oferecer um atendimento de excelência aos nossos clientes, sejam eles fornecedores, varejos ou parceiros, de forma presencial, deslocando-se até os escritórios dos clientes semanalmente, e de forma remota. O analista de Customer Experience precisa garantir, por meio de explicações claras e resolução de dúvidas, que os clientes consigam operar as soluções contratadas e que cada solicitação do cliente seja resolvida com excelência. É necessário atuar constantemente na satisfação do cliente com o nosso serviço oferecendo um atendimento ágil e cordial, prestando suporte às demandas dos clientes, com foco em relacionamento, construindo relações, estimulando o uso e o engajamento.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

  • Atuar presencialmente em varejistas e fornecedores, sendo o principal ponto de contato da Syndigo na região.
  • Ser responsável pela jornada do cliente a partir do fechamento do contrato. Isso envolve a apresentação da solução contratada, direcionamento para próximos passos e acompanhamento de todo o processo até a sua finalização.
  • Atuar com o cliente para antecipar necessidades, identificar desafios e oportunidades, construir um relacionamento duradouro, comunicar os benefícios da solução contratada, bem como os resultados positivos ao longo da jornada.
  • Capacitar os clientes no uso das ferramentas por meio de treinamentos online e presencial, e apresentações personalizadas.
  • Atender às demandas internas e externas dos clientes via e-mail, ligação, videochamada, aplicativo de mensagem e de forma presencial, estabelecendo um relacionamento com foco na retenção do cliente.
  • Ser responsável pelo atendimento, engajamento, usabilidade, satisfação do cliente com as nossas soluções, e construir e manter relacionamento próximo com o cliente.
  • Identificar oportunidades e realizar o alinhando com o time comercial.

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

  • Experiência anterior em Customer Success, Atendimento ao Cliente ou função similar, preferencialmente em um ambiente de software ou tecnologia.
  • Forte capacidade de apresentação e treinamento
  • Organização
  • Relacionamento interpessoal
  • Proatividade
  • Boa comunicação
  • Capacidade de realizar multitarefas, priorizar e cumprir prazos de entrega
  • É requisito para a vaga que tenha disponibilidade para viagens

Your individual compensation within the budgeted salary range is determined based on your skills, education, experience, and internal equity.

For full-time U.S. based-employees, we offer competitive health insurance benefits, PTO and volunteer time off, employer-paid short- and long-term disability, parental and adoption leave, 401(k), and tuition reimbursement.

Budgeted Salary Range:

R$70.000—R$79.287,81 BRL

Diversity, Equity & Inclusion

To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating. Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!

All are welcome here and we invite you to join our team if you are ready to help us continue that growth!

GDPR/CCPA

Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.

Syndigo Job Applicant Privacy Notice

At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Syndigo's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Syndigo's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Syndigo's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.