The posting
Role Overview The Inside Spare Parts Engineer is a strategic engineering role responsible for managing the technical and commercial deal lifecycle for spare parts and engineering solutions at Synkron Africa. The role serves as the central coordination point between clients, business development engineers, suppliers, logistics partners, and internal approval structures, ensuring that spare parts opportunities are technically accurate, commercially viable, and operationally executable. This position owns the function of ensuring that all quotation requests, pricing validation, technical verification, supplier coordination, and approval workflows are managed efficiently from the initial client request to final order confirmation. The role also supports contact center operations for spare parts inquiries, providing timely responses to clients while maintaining strong coordination with logistics partners to ensure accurate and timely delivery. Ultimately, the role ensures deal velocity, technical integrity of quotations, operational execution, and client satisfaction, making it a critical enabler of revenue generation within Synkron's team. Key Responsibilities 1. Deal Desk Ownership & Commercial Coordination: Serve as the primary deal desk owner for spare parts opportunities, managing the entire quotation lifecycle from inquiry to final approval, coordinating internal approvals including pricing validation and commercial sign-off, and maintaining accurate deal records and pipeline visibility. 2. Technical Quotation Development: Analyze client requests and technical specifications, identify appropriate spare parts or engineering solutions, and generate technically sound quotations that reflect accurate specifications and commercial pricing, in collaboration with suppliers and manufacturers to validate part compatibility and availability. 3. Client Request Management (Contact Center Function): Serve as a technical first point of contact for spare parts inquiries from clients, managing and responding to requests received through the contact center, providing prompt technical clarification and solution recommendations, and escalating complex engineering issues to technical specialists where necessary. 4. Supplier & Vendor Coordination: Liaise with manufacturers and suppliers to confirm spare part availability, specifications, and pricing, source alternative parts where original components may be unavailable or delayed, and maintain supplier relationships to ensure reliable sourcing channels. 5. Logistics Coordination: Work closely with internal operations and logistics teams to coordinate the dispatch of spare parts, liaise with freight and logistics partners to ensure timely shipment, and monitor order fulfillment timelines while addressing delivery challenges proactively. 6. Deal Approval & Commercial Governance: Ensure all quotations pass through the appropriate internal approval processes, maintain compliance with Synkron's pricing policies and margin requirements, validate deal documentation, and support the commercial team in closing deals efficiently. 7. Pipeline & Opportunity Management: Maintain visibility of spare parts opportunities and deal pipeline, track deal progress from inquiry to order confirmation, and identify bottlenecks in the quotation or approval process and implement improvements. Cross-Functional Collaboration: Work closely with business development engineers to support client opportunities, collaborate with operations, logistics, procurement, and finance to ensure seamless execution, and contribute to cross-business-unit projects where spare parts solutions are required Requirements Education Requirements • Bachelor's degree in Mechanical Engineering, Mechatronic Engineering, Electrical Engineering, or a related engineering discipline. Experience • 3–5 years of experience in engineering sales support, spare parts management, or technical commercial roles. • Experience in industrial spare parts, manufacturing, or engineering solutions environments. • Experience in quotation management and supplier coordination. Technical Requirements • Ability to interpret technical drawings, equipment manuals, bills of materials (BOM), and engineering specifications to accurately identify spare parts required by clients. • Strong understanding of mechanical, electrical, and automation components commonly used in industrial systems. • Ability to develop detailed, technically accurate quotations that reflect both technical and commercial viability. • Strong understanding of the internal commercial deal lifecycle, including inquiry intake, quotation preparation, pricing validation, approval workflows, and deal closure. • Ability to liaise with OEMs, distributors, and spare parts suppliers to confirm part availability, technical compatibility, lead times, and pricing. • Working knowledge of industrial machinery, automation systems, manufacturing equipment, bottling and packaging systems, and related engineering environments. • Ability to coordinate with internal operations teams and external logistics partners to ensure spare parts orders are processed, shipped, and delivered efficiently. • Proficiency in using CRM or deal management systems to record inquiries, track quotations, manage deal stages, and maintain accurate commercial records. • Understanding of spare parts inventory dynamics, including lead times, stocking strategies, supplier availability, and alternative sourcing options. • Understanding of pricing structures, supplier costs, and margins to ensure quotations remain competitive while maintaining profitability. • Strong attention to detail in ensuring quotations, pricing structures, client records, and order documentation are accurate, traceable, and compliant with internal commercial processes.
