The posting
Job Description
About Us
At Technip Energies, we are more than just a leading engineering and technology company — we are pioneers committed to shaping a sustainable future. With thousands of talented professionals worldwide, we deliver innovative solutions to real-world energy challenges while fostering a collaborative and inclusive work environment.
Join us on a one-of-a-kind journey where you can take pride in being part of the solution for the benefit of our planet, people, and communities.
Position Summary
The Travel Services Lead (Americas) leads regional corporate travel operations, delivering efficient, cost-effective, compliant and customer-focused travel services across North and South America. This role is the primary liaison among travelers, management, travel management companies (TMCs), suppliers and corporate travel stakeholders, resolving complex travel issues and continually improving the traveler experience.
The position combines hands-on travel operations and financial reconciliation with travel program implementation, agency transitions, supplier performance oversight, change management and regional reporting. The successful candidate is a proactive, service-oriented travel professional who can coordinate stakeholders across a matrixed organization.
Key Responsibilities
Functional Responsibilities
- Oversee regional travel operations and third-party travel support throughout booking, trip servicing, reporting and reconciliation.
- Act as the escalation point for complex traveler issues and work with employees, management, travel agents and suppliers to resolve service concerns.
- Manage the contracted TMC relationship and monitor compliance with service agreements and travel program expectations.
- Reconcile Conferma hotel accounts, obtain supporting hotel documentation and coordinate resolution of discrepancies.
- Review and approve out-of-policy travel requests or requests when designated budget holders are unavailable, within assigned authority.
- Coordinate accounting activities, including toll invoice downloads, travel expense coding, corrections to allocations, and credit-card account reconciliations.
- Monitor travel security, safety and risk considerations, and communicate relevant policy updates to employees.
- Produce travel spend, policy compliance, traveler behavior and KPI reporting; identify trends and improvement opportunities.
- Monitor the Americas travel program budget and help keep travel activities aligned with approved policies and spending limits.
- Track travel-related CO₂ emissions and support travel sustainability and corporate Net Zero objectives.
Leadership / Management Responsibilities
- Lead regional travel program improvements, agency migrations, travel technology implementations and process transitions.
- Coordinate deployment and adoption of new travel tools, systems, policies and procedures across North and South America.
- Partner with HR, Finance, Sourcing and other regional stakeholders to improve travel compliance, service quality and change adoption.
- Provide guidance, coaching and training to employees and travel support personnel on policies, tools and best practices.
- Build effective relationships with airlines, hotels, ground transportation providers and travel service partners.
- Monitor supplier performance, pursue corrective actions and support sourcing, supplier evaluations and contract negotiations.
- Promote a customer-centric culture of accountability, service excellence and continuous improvement.
Compliance / Operational Responsibilities
- Maintain and improve travel policies, operating procedures, travel website content and employee communications.
- Assess policy effectiveness using traveler feedback, spending data, service performance and industry benchmarks.
- Support accurate reporting, reconciliation and documentation of travel expenses and vendor services.
- Communicate program benefits, policy updates, travel resources and industry best practices to regional stakeholders.
- Ensure travel requirements are managed within company guidelines and approved budgets.
Qualifications
Required Qualifications
- Bachelor’s degree in Business, Management, Hospitality, Travel Management or a related discipline, or equivalent professional experience.
- At least eight (8) years of experience in corporate travel management, travel operations, program management or a related field.
- Experience managing travel agencies, travel vendors and supplier relationships.
- Demonstrated experience leading travel agency migrations, program transitions and change management initiatives.
- Experience managing regional or multi-country travel programs in a matrixed, cross-functional environment.
- Knowledge of corporate travel practices, policies, reservation systems and travel management technologies.
- Proficiency with Microsoft Excel, PowerPoint and Outlook; strong analytical, communication and customer service skills.
Preferred Qualifications
- Previous team leadership or supervisory experience.
- Knowledge of international geography, travel routing, airline pricing, marine travel and offshore travel logistics.
- Bilingual proficiency in English and Spanish.
- Experience supporting travel sustainability and ESG initiatives.
Role Specific Knowledge & Skills
- Travel Management Company (TMC) governance, vendor performance management and supplier contract administration.
- Travel program design, implementation, change management and regional stakeholder engagement.
- Corporate travel policy, exception handling, traveler risk awareness and escalation management.
- Conferma hotel reconciliation, travel expense coding, account reconciliation and budget monitoring.
- Travel data analysis, KPI reporting, spend management and continuous improvement.
- Employee communications, training, service recovery and customer experience management.
- Proactive ownership, sound judgment, attention to detail and the ability to manage competing priorities.
Additional Information
- Candidates must be legally authorized to work in the United States.
What’s next?
At Technip Energies, we prioritize internal applications and provide timely feedback to internal applicants. Our Recruiting Team screens and matches your skills, experience, and potential team fit against the role requirements. We ask for your patience as the team completes the volume of applications with a reasonable timeframe. You can check your application progress directly in PeopleConnect Recruiting.
Together, let’s be part of the solution!
