Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted today

Lead, Business Tech Support

T-Mobile2,703 open roles

Where
Atlanta, Georgia
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowLead, Business Tech SupportT-Mobile · Atlanta, Georgia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on T-Mobile's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market. T-Mobile postings stay open a median of 21 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted today

T-Mobile median: 21 days open

The posting

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

The Lead, Technical Support Business is an individual contributor role that supports frontline Technical Specialists by enabling effective execution in a high-availability technical support environment. This role provides real-time technical assistance, workload coordination, and routine escalation support to ensure timely, accurate resolution of connectivity and service-impacting issues for business customers.

The Lead acts as a force multiplier by reinforcing technical standards, supporting inbound troubleshooting execution, and maintaining operational stability during periods of increased volume or urgency. This role partners closely with the Technical Support Business Manager but does not hold people leadership authority. Success is measured by execution quality, frontline readiness, and the ability to support consistent, first-line technical resolution.

Job Responsibilities:

  • Provide in-the-moment technical assistance to Technical Specialists during live troubleshooting and routine incident resolution. Serve as a subject matter resource for systems, tools, processes, and technical workflows. Support Specialists in navigating complex technical scenarios while reinforcing expected practices and standards.
  • Address routine technical escalations within defined guidelines and escalation paths. Support issue resolution while protecting service quality, consistency, and customer experience. Escalate complex, high-risk, or precedent-setting incidents to the Technical Support Business Manager to ensure appropriate decision-making and risk ownership.
  • Conduct side-by-side support and observation to reinforce technical standards, troubleshooting approaches, and accuracy. Provide informal, in-the-moment feedback focused on skill application and execution quality. Support onboarding and adoption of new systems, tools, or processes as directed by the Manager.
  • Participate in quality reviews and post-incident analysis activities to support consistent execution. Identify recurring technical issues, trends, or improvement opportunities impacting service reliability. Share insights with leadership to support continuous improvement and risk mitigation efforts.

Education and Work Experience:

  • High School Diploma/GED (Required)
  • 1+ years of customer service experience in a technical environment (Required)

Skills:

  • Team Leadership Decision making and problem-solving skills; ability to work well and quickly under pressure (Required)
  • Organizational Effectiveness Ability to thrive in a lively working environment and multi-task. Self-starter with independent ability to meet strong deadlines with detail and effectiveness (Required)
  • Cross Functional Relationships Work closely with internal teams and leaders as well as support experts to ensure account health and customer satisfaction (Required)
  • Communication Demonstrates clear, professional communication when interacting with frontline team members, peers, and people leaders. (Required)
  • Task Management Effectively move between team member support, leadership support and workload management duties throughout the day. (Required)
  • Problem Solving Ability to fully understand and resolve a variety of problems quickly and effectively. (Required)
  • T-Mobile Tools & System Knowledge Maintain up to date knowledge and awareness of all current departmental policies and procedures. Completes training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency on company values and organizational requirements. (Required)
  • Conflict Resolution Expertise in de-escalating customers; conflict resolution skills (Required)
  • Microsoft Office Demonstrated competency in a Windows-based environment, keyboarding and internet skills (Required)
  • Time & Attendance Ability to work varied shifts as assigned. This job requires reliable, predictable, and consistent attendance (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States

Travel: Travel Required (Yes/No): No

DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No

Total Target Cash Earnings Opportunity: $54,660 - $98,567

National Base Pay Range: $23.89 - $43.08

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ380507&paradox=1

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against T-Mobile's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on T-Mobile's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    T-Mobile's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.