The posting
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
The Sr Technician, Wireless Systems is a pivotal role within the technical team, responsible for the operation, integration, and maintenance of advanced wireless network systems, specifically within LTE and 5G environments. This position emphasizes complex problem resolution, project ownership, and the development of junior technicians, ensuring that the network operates at peak performance. The technician serves as a domain expert, Leading multi-functional coordination across Network Operations Center (NOC), Field Operations, RF Engineering, and Transport to resolve urgent incidents and drive technical decisions independently, without supervisory oversight. In addition to managing critical network operations initiatives, the Sr Technician leads complex cell site integration projects and is instrumental during Disaster Recovery activations and major outage events. This role requires a deep understanding of E911 systems, Fault IQ automation, and OSS platform accuracy, ensuring that T-Mobile's RAN and core infrastructure is maintained to the highest standards. By mentoring junior technicians through hands-on coaching and knowledge transfer, the Sr Technician plays a key role in fostering a skilled and knowledgeable team, ultimately contributing to the reliability and efficiency of the wireless network. We are looking to fill this role in either of the following locations: Norristown, Pennsylvania; Bloomfield, Connecticut; Liverpool, New York; Beltsville, Maryland; and Somerville or Pennsauken, New Jersey.
Job Responsibilities:
- Manage and maintain advanced wireless network systems, ensuring optimal performance in LTE and 5G environments.
- Lead complex cell site integration projects, coordinating with multi-functional teams to ensure successful implementation.
- Resolve critical incidents by collaborating with NOC, Field Operations, RF Engineering, and Transport teams.
- Conduct hands-on coaching and knowledge transfer to junior technicians, fostering their development and skill enhancement.
- Oversee Disaster Recovery activations and manage major outage events to restore network functionality.
- Ensure accuracy of OSS platforms and E911 systems, maintaining compliance with operational standards.
- Apply Fault IQ automation tools to streamline network operations and improve incident response times.
- Document technical processes and updates to maintain clear communication and operational continuity.
- Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience:
- Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent. (Required)
- Acceptable areas of study include Computer Science, Information Technology, Telecommunications, or related field (Required)
- 4-7 years Experience in operation, integration, and maintenance of LTE and 5G wireless network systems (Required)
- 2-4 years Experience in leading complex cell site integration projects and managing critical network operations initiatives (Preferred)
Knowledge, Skills and Abilities:
- 5G New Radio (NR) - Working knowledge of LTE and 5G RAN architecture, including eNodeB/gNodeB, cell site routers, transport, and core network elements (Required)
- Facilities Operations (Required)
- Leadership - Demonstrable experience mentoring junior technicians and leading multi-functional technical initiatives, including ownership of integration projects, DR plan execution, or OSS data governance programs (Required)
- Maintenance Scheduling (Required)Network Design - Understanding of transport technologies including fiber, backhaul, microwave, and IP routing fundamentals (Required)
- Network Operations:Experience with network monitoring and alarm management tools (e.g., Fault IQ, NetAct, Ericsson OSS, Nokia NetAct, Splunk) (Required) Ability to perform logical cell site turn-up activities including configuration validation and KPI verification (Required)
- Network Troubleshooting - Strong troubleshooting and analytical skills with the ability to isolate issues across RF, transport, and logical network layers (Required)
- Project Management - Demonstrated ability to independently lead complex, multi-site incident resolution and serve as a domain expert for switch, transport, RAN, and core network issues without supervisory guidance (Required)
- Telecommunications (Required)
- Direct experience with T-Mobile systems including PIER, RIOT, One-Console, TPIM, CBN tools, SAS/ALU, and EAI/Netviewer (Preferred)
- Experience with E911 testing, validation, and CBN-based provisioning workflows (Preferred)
- Knowledge of Ericsson and Nokia RAN platforms and associated OSS/EMS tools (Preferred)
- Familiarity with ITIL operational governance practices and documentation standards (Preferred)
- Experience supporting special events, disaster recovery activations, or DAS/COW deployments (Preferred)
- Demonstrated experience mentoring junior technicians and leading technical projects or multi-functional initiatives (Preferred)
Licenses and Certifications:
- CCNA (Cisco Certified Network Associate) - A certification that validates the ability to install, configure, and troubleshoot networks, issued by Cisco. (Required)
- CWNA (Certified Wireless Network Administrator) - A certification that demonstrates knowledge of wireless networking concepts and technologies, issued by CWNP. (Preferred)
- CompTIA Network+ - A certification that covers networking concepts, infrastructure, and operations, issued by CompTIA. (Preferred)
- NRS I (Network Routing Specialist I) - A certification that focuses on routing technologies and protocols, issued by the Wireless Networking Association. (Preferred)
Additional Job Description
- Must be at least 18 years of age
- Must be legally authorized to work in the United States
Travel:
- Travel Required (Yes/No): No
DOT Regulated:
- DOT Regulated Position (Yes/No): No
- Safety Sensitive Position (Yes/No): No
***This base pay range is the National Base Pay Range for this role - please click on the link in the 2nd paragraph below to find the range for the location(s) listed.***
Total Target Cash Earnings Opportunity: $76,762 - $138,447
National Base Pay Range: $33.55 - $60.51
The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.
The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ372158¶dox=1
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
