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Open nowPosted 3 days ago

Infrastructure Engineer

T-Tech

Where
London, England, United Kingdom
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Your applicationOpen nowInfrastructure EngineerT-Tech · London, England, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on T-Tech's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

14.0% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 14.0%7 days
  4. 22.5%14 days
  5. 38.3%30 days
  6. 59.0%60 days
This job: posted 3 days ago

The posting

Are you an experienced 3rd Line IT Engineer with a background in an MSP environment, looking to take the next step in your technical career?

Join a collaborative team of nine where you’ll have the opportunity to deepen your expertise and work on complex infrastructures.

Key Responsibilities

Advanced Technical Support

  • Provide Tier 4 escalation support to the Service Desk, diagnosing and resolving complex infrastructure issues
  • Identify root causes, evaluate solutions, and implement robust, long-term fixes
  • Ensure issues are fully resolved with no downstream impact
  • Analyse trends and recurring incidents, implementing preventative measures

Infrastructure & Cloud Management

  • Monitor, manage, and optimise cloud platforms and customer environments to meet SLAs across capacity, consumption, availability, and performance
  • Drive improvements in platform reliability, scalability, and security
  • Deploy and maintain tools that enhance automation, monitoring, and efficiency in a multi-tenant environment

Service & Operational Excellence

  • Follow best practice processes for incident, problem, and change management
  • Continuously improve service desk processes, tooling, and knowledge sharing
  • Contribute to operational efficiency through standardisation and automation

Customer Engagement

  • Act as a technical escalation point for customers, ensuring a professional and high-quality experience
  • Build strong relationships through clear communication and technical expertise
  • Ensure customer satisfaction through timely and effective resolution

Documentation & Reporting

  • Accurately log and manage incidents within the service management system
  • Maintain clear documentation of fixes, processes, and time tracking

Team Development & Mentoring

  • Support and mentor Service Desk Analysts and Engineers
  • Share knowledge to improve first-time fix rates and team capability
  • Take ownership of your professional development, including certifications and ongoing learning

Recruitment Process

  1. Telephone interview with the Recruitment Manager
  2. 30-minute Microsoft Teams interview with the Hiring Manager
  3. Online Thrive Assessment
  4. Final stage interview in our London Office

Requirements

Skills, Experience & Qualifications

We’re looking for a technically capable and proactive Infrastructure Engineer with a strong foundation in modern IT environments and customer-facing delivery.

  • Holds at least one certification in Microsoft Azure, Microsoft 365, or server technologies
  • Minimum of 3 years’ experience in IT support, including experience within a managed service provider (MSP) environment
  • Hands-on experience working within an ITIL-aligned service environment
  • Strong virtualisation experience, including VMware and vSphere, with the ability to build and deploy virtual servers from the ground up in live environments
  • Experience managing Microsoft Exchange (both Online and on-premises environments)

Benefits

  • 23 days annual leave plus your birthday off, because your time matters
  • BUPA Cash Plan to support your health and wellbeing
  • 50 percent flexible working, giving you real balance and autonomy
  • Work from home allowance to help cover your home office costs
  • Two paid charity days each year, so you can give back to causes you care about
  • Fully funded training and professional development to support your long-term career growth
  • Three company social events per year, designed to connect, celebrate and have fun as a team
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    The review screen in CV Rocket: how each CV was read, round by round.

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