The posting
Job Summary
The Dental Lab Administrator provides administrative and operational support to ensure the smooth running of the dental laboratory. This role coordinates incoming and outgoing cases, manages communications between dentists and laboratory technicians, maintains records, oversees inventory administration, and ensures timely case delivery.
Key Responsibilities:
Case Management
- Receive and register incoming laboratory cases from dental clinics.
- Verify prescriptions, patient information, and case requirements.
- Track case progress and ensure deadlines are met.
- Coordinate case collection and delivery schedules.
- Communicate with clinics regarding case status, adjustments, and completion dates.
Administrative Support
- Maintain accurate case records and laboratory documentation.
- Prepare invoices, quotations, and payment records.
- Manage filing systems and database updates.
- Generate operational and productivity reports as required.
Customer Service
- Serve as the primary point of contact for dentists and clinic staff.
- Handle enquiries, appointment scheduling, and case-related requests.
- Resolve customer concerns professionally and promptly.
- Follow up on outstanding cases and payments.
Inventory & Procurement Administration
- Monitor stock levels of laboratory supplies and materials.
- Coordinate purchases and liaise with suppliers.
- Maintain inventory records and assist in stock-taking activities.
Operations Coordination
- Liaise with technicians to ensure efficient workflow.
- Assist in prioritizing urgent cases.
- Ensure compliance with laboratory procedures and quality standards.
- Support continuous improvement initiatives and process documentation.
Requirements:
- Previous experience in a dental clinic, dental laboratory, or healthcare administration is preferred.
- Proficient in Microsoft Office (Excel, Word, Outlook).
- Strong organizational and multitasking abilities.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Attention to detail and accuracy in documentation.
Preferred Skills:
- Knowledge of dental terminology and laboratory workflows.
- Experience with dental practice management or laboratory management software.
- Familiarity with invoicing and inventory management processes.
