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Open nowFirst seen 2 hours ago

AM Retention Specialist (Merchant Operations)

Tabby63 open roles

Pay
SAR 9,000 – SAR 10,000 a month
Where
Riyadh, Saudi Arabia
Work mode
On site
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Your applicationOpen nowAM Retention Specialist (Merchant Operations)Tabby · Riyadh, Saudi Arabia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. Tabby postings stay open a median of 10 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: first seen 2 hours ago

Tabby median: 10 days open

The posting

You'll handle the operational issues Partner Support escalates for live merchants in KSA, and fix them accurately and fast. When a merchant wants to leave Tabby, you find out why and try to keep them. The AM Retention team works alongside the Onboarding team but is a separate team, with its own queue and KPIs.

Key Responsibilities

What you'll do

  • Work the AM Retention ticket queue and close escalations within SLA
  • Set up and change merchant accounts in Back Office: payment links, API checkout integrations, store and dashboard names, payout cycles and platform changes
  • Handle contracts: issue new ones at the merchant's existing rates, track down missing ones and update legal entities
  • Process KSA/UAE cross-border requests and add new branches
  • Handle deactivation requests: find the reason (Tabby Card, rates, KYB documents, not using Tabby) and try to retain the merchant
  • Escalate Tier 1 and Tier 2 or non-standard cases to the right Account Manager or deal owner, with full context
  • Collect KYB documents from merchants and work with Compliance to meet regulatory standards
  • Keep CRM and ticket notes clean and current on every case

Skills, Knowledge and Expertise

  • 1 to 3 years in merchant operations, account management, customer support or similar; fintech or payments is a plus
  • Fluent Arabic and English, written and spoken
  • Sharp attention to detail: a wrong commission or contract setup counts as a critical error here
  • Comfortable with CRM, ticketing and internal admin tools, and quick to learn new systems
  • Takes ownership, asks questions and follows through
  • Available for the team's rotating schedule, which covers all seven days of the week
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