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Open nowPosted 2 days ago

Client Services Liaison

tagaviation311 open roles

Where
Farnborough, Hampshire, United Kingdom
Work mode
On site
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Your applicationOpen nowClient Services Liaisontagaviation3 · Farnborough, Hampshire, United Kingdom

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Share of postings closed within
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  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 2 days ago

The posting

We are seeking a Client Services Liaison to manage and coordinate client flight activity, ensuring a seamless end-to-end experience through effective planning, communication, and operational support. This role plays a crucial part in liaising between clients, operations, and internal teams to ensure efficient flight delivery in line with client expectations.

Key Responsibilities:

  • Client Coordination & Service Delivery
  • Flight Planning & Operational Support
  • Monitoring & Issue Resolution
  • Collaboration & Internal Coordination
  • Operational Administration & Data Management
  • Client Experience & Brand Representation

KPIs / Success Indicators:

  • Percentage of client requests completed accurately and within the agreed service level
  • Percentage of flights delivered without preventable client-service issues
  • Percentage of issues resolved or escalated within the agreed response time
  • Client satisfaction score for supported trips

Essential:

  • Minimum 2 years’ experience in a commercial or client-focused environment
  • Experience in corporate or commercial aviation
  • High-level customer service experience
  • Flexibility in working hours including out-of-hours and weekend cover
  • Good understanding of aircraft performance
  • Excellent geographical knowledge
  • High level of spoken and written English
  • Exceptional telephone manner
  • Strong operational understanding

Desirable:

  • Additional language skills (e.g. French, German)
  • Educated to A-Level standard or equivalent
  • Advanced analytical capability
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