The posting
Purpose of the Job:
To provide L2 functional support, configuration, continuous improvement and project delivery for SAP EWM across DXC-supported companies. The L2 consultant is the functional owner for assigned EWM processes, with in-depth knowledge of end-to-end warehouse business processes and SAP configuration. The role receives incidents and service requests escalated from L1 support, performs functional analysis and root cause investigation, resolve issues within the application layer, and escalate product defects or issues requiring intervention of SAP L3 when appropriate. The consultant works closely with business users, key users, L1 support, other SAP functional and technical teams, service management, project team and external service providers. The role also supports change requests, implementations, rollouts, upgrades, and migrations and proactively identifies opportunities to improve process efficiency, system utilization, controls and user experience.
Key Accountabilities (duties and responsibilities):
Provide Level 2 functional support for SAP EWM incidents, service requests and problems
created by business users or L1 support team, ensuring timely resolution in line with agreed
priorities and service levels.
Own functional investigation and root cause analysis of EWM issues, identify corrective and
preventive actions and escalate confirmed products defects to SAP with complete supporting
evidence.
Analyze business requirements and translate them into appropriate EWM solutions while
considering standard SAP capabilities, business controls, integration impacts and total cost of
change.
Configure, test and support EWM processes including inbound, outbound and internal
warehouse processes, warehouse tasks / orders, putaway, picking, replenishment, posting
change, physical inventory, handling units…etc.
Maintain and configure EWM organizational structure, warehouse process types, storage
types, sections, bins, activity areas, work centers, queues, resources and other relevant
master data / configuration objects.
Configure and support integrations with SAP ERP ECC/S4HANA and relevant SAP modules
such as MM, SD, PP, QM, and end-to-end process dependencies.
Configure and support RF/mobile warehouse processes and related technologies, including
SAP RF Framework, ITS Mobile/SAP console where applicable, barcode scanning and RFID-
enabled processes.
Support and Configure EWM capabilities such as Yarm Management, Labor Management,
Cross-Docking, Post Processing Framework (PPF) and other relevant warehouse functions
where used by businesses.
Analyze and support interfaces and integration technologies relevant to EWM, including RFC,
ALE/IDoc, web services/APIs and middleware integrations; coordinate with technical
integration teams for issues resolution and enhancement.
Prepare functional specifications for developments, enhancements, forms, reports, interfaces
and conversions; work closely with ABAP and perform functional analysis when required.
Participate in business workshops, process review, requirement gathering, fit-gap analysis
and document agreed solutions.
Deliver and support change requests and project requirement through configuration,
functional specification, testing, deployment and post go live support in accordance with DXC
governance.
Prepare test scenarios and test cases, perform integration and regression testing, support
business on UAT.
Assess business, technical, integration, security and operational impact of proposed changes
and support quality gates and required approvals before deployment.
Monitor EWM business processes, interfaces, and background activities, identify recurring
failures, performance issues and improvement opportunities and coordinate corrective
actions with relevant teams.
Monitor EWM Master Data quality and work with business owners and relevant functional
teams to address data quality issues.
Provide user guidance and training for new or changed EWM processes and support business
users during critical operational periods and go-lives.
Support audit, compliance and control requirements by providing requested system
evidence.
Contribute to SAP EWM S4HANA roadmap activities, upgrades, migrations and new
technology adoption and continuously develop knowledge of relevant SAP capabilities and
warehouse technologies.
Share knowledge and actively participate in team knowledge management and continuous
improvement activities.
Requirements
5-10 years of experience in SAP EWM (strictly SAP EWM, not SAP EM). Candidates must have strong hands-on SAP EWM (embedded and/or centralized) functional experience, including a minimum of 3-4 full lifecycle implementations.
Technical
Strong hands-on SAP EWM (embedded and/or centralized) functional experience with
minimum 3 lifecycle implementation.
Understanding of interfaces and integration technologies such as RFC, ALE/IDoc, web
service/APIs and middleware.
Knowledge of barcode, RF, RFID and warehouse automation technologies
Knowledge in the relevant business processes
ITIL Foundation and SAP Application Lifecycle Management knowledge
SAP Solution Manager knowledge
Business and financial awareness of the impact of changes Experience in integration points
with other SAP modules
Interpersonal
English language (fluent in both written and verbal)
Strong communication, facilitation and stakeholder management skills
Ability to communicate technical and process issues clearly to business
Strong analytical, data gathering and diagnostic ability
Ability to understand complex system landscapes and assess issues from end-to-end business
process perspective
Ability to work independently, and with teamwork.
Attitude and stamina required to deliver in a challenging environment
Strong knowledge in one or several SAP cross functional technologies
