Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 217 days ago

Group Head of Membership & Loyalty (TakealotMORE)

Takealot Group25 open roles

Where
Cape Town
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowGroup Head of Membership & Loyalty (TakealotMORE)Takealot Group · Cape Town

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Takealot Group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Takealot Group postings stay open a median of 8 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 217 days ago

Takealot Group median: 8 days open

The posting

takealot.com, South Africa's leading online retailer, is looking for a highly talented Group Head of Membership & Loyalty (TakealotMORE) to join our team in Cape Town.

We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us. We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great.

Purpose of the role

The Group Head of TakealotMORE is responsible for defining and driving the strategic vision, growth, and operational efficiency of TakealotMORE, the subscription loyalty program for the Takealot Group. The role ensures the successful alignment of loyalty initiatives with the broader customer, marketing, and business strategies, leveraging data and insights to enhance customer experience, value delivery, and program sustainability.

This position reports to the Group Executive: Customer & Insights

Your responsibilities will include:

Strategic Vision & Leadership

  • Develop and execute the TakealotMORE strategy, aligning with the Group’s customer-centric objectives to drive multi-platform adoption, retention, and revenue growth.
  • Own the long-term vision for TakealotMORE, incorporating innovative features, partnerships, and customer benefits to maximise loyalty and lifetime value.

Program Growth & Development

  • Define initiatives to drive subscription growth, improving member retention rates, purchase frequency, and cross-platform engagement.
  • Build and optimise TakealotMORE benefits and offerings to ensure long-term value and attractiveness for current and potential subscribers.

Marketing Leadership

  • Owns the TALMORE brand & positioning.
  • Lead brand and marketing strategies unique to TakealotMORE, working collaboratively with BU-level marketing, CRM, and customer insights teams for effective execution.
  • Oversee the planning, development, and execution of comprehensive, data-driven strategies and marketing campaigns across multiple channels to boost visibility, drive subscription sign-ups, enhance customer engagement, and improve retention for TakealotMORE.

Stakeholder Collaboration

  • Partner closely with Product and Engineering teams to enhance the user experience; drive seamless integration of loyalty features into platforms such as Takealot.com and Mr D.
  • Work across internal teams (e.g., Customer Analytics, Customer & Business Support) to leverage insights for program refinement and personalisation efforts.
  • Identify, establish and manage strategic partnerships with third-party vendors and service providers to enhance the loyalty program's attractiveness.
  • Cross-functional collaboration: Collaboration with various teams such as Marketing, Operations, Customer Service, Retail, Finance, Product, and Engineering is essential. The Head of TakealotMORE needs to work closely with these teams to align strategies and achieve overall success.

P&L Ownership & Metrics Management

  • Own and manage the Profit & Loss (P&L) of TakealotMORE by monitoring and optimising program economics to strike a balance between customer satisfaction, value delivery, operational efficiency, profitability, and long-term sustainability.
  • Monitor KPIs, including subscription growth rates, net promoter scores (NPS), revenue contributions, and churn reduction, to inform program improvements.

Innovation & Operational Effectiveness

  • Oversee the evolution of the loyalty program, incorporating emerging technologies such as AI and machine learning into customer segmentation, campaign optimisation, and program enhancements.
  • Continuously refine operational efficiencies, focusing on seamless enrolment, faster resolution times, and automation.
  • Stay up-to-date with industry best practices in the subscription loyalty sector to ensure that the strategies remain cutting-edge and competitive.
  • Growth in subscription sign-up rates, retention rates, and active membership base.
  • Reduction in churn and improvement of the subscriber retention rate.
  • Purchase frequency and order value uplift for subscribers.
  • Loyalty program profitability and cost per retained subscriber.
  • Enhanced profitability and contribution margin from the loyalty program.
  • Increased cross-platform usage and engagement across Takealot.com and Mr D.
  • Effective delivery of marketing campaigns and partnerships.
  • Consistent improvement in customer satisfaction, NPS, and program-specific metrics.
  • Customer & Insights Leadership – Align loyalty strategy with customer engagement initiatives.
  • Takealot.com and Mr D – Drive program adoption and cross-platform benefits.
  • Business Unit Marketing – Develop acquisition, retention, and promotional campaigns.
  • Product & Technology – Enhance platform capabilities for loyalty integration and user experience.
  • Customer Service and Experience teams
  • Customer Insights & Experience – Leverage insights for segmentation, personalisation, and targeted engagement.
  • External Partners – Negotiate and integrate third-party loyalty benefits.

Qualification & Experience:

  • Bachelor's degree in Business, Marketing, or a related field.
  • An MBA or related advanced degree is advantageous.
  • 7 - 10 years of commercial experience
  • Experience presenting to senior managers and the C-suite
  • Experience in the tech sector / building a product from the ground up - advantageous
  • Experience handling cross-functional collaboration within large matrix organisations.
  • Track record of P&L management and delivering revenue-enhancing programs.

Minimum Required Competencies:

  • Leadership: Proven ability to inspire, lead, and navigate cross-functional teams to drive results.
  • Strategic Thinking: Strong capability to conceptualise and execute forward-looking initiatives in subscription-based loyalty management.
  • Data-Driven Decision Making: Expertise in using data analytics to interpret customer behaviour and adjust strategies.
  • Innovation-Oriented: Demonstrated ability to initiate and implement technology-driven improvements like AI-based segmentation and personalisation.
  • Collaboration: Skilled at stakeholder alignment with a solutions-focused approach to cross-departmental coordination.

Skills, knowledge & abilities:

  • Passionate about Takealot Group, its brands, and customers
  • Strong commercial acumen
  • Strategic thinker; able to build a vision for the vertical and translate this vision into product design and operational plans
  • Solutions-oriented executor; can-do attitude; self-motivated
  • Strong Data Analysis, manipulation, and Reporting Skills
  • Strong Problem-Solving Skills and Solutions-Oriented Mindset
  • Analytical: uses data to inform decisions
  • Comfortable with change
  • Trustworthy and ethical
  • Advanced skills in the Google Suite, Slack.

The Environment:

  • takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa.
  • We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
  • We are short on ego and high on output.
  • We are doers and not only thinkers, it's all in the execution after all.
  • We love what we do and what we are creating.
  • We seek to employ an Extraordinary Mind who is Smart, has Integrity, and is Hardworking.

If you meet the above, you are an Extraordinary Mind, so come and join us!

Takealot Group is an Equal Opportunity Employer. We encourage applicants from previously disadvantaged groups and people with disabilities to apply.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Takealot Group's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Takealot Group's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Takealot Group's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.