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Open nowPosted 5 days ago

Tier 2 Technical Support Engineer (Remote – Philippines)

talent-first2 open roles

Where
manila, Філіппіни, Remote
Work mode
Remote
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Your applicationOpen nowTier 2 Technical Support Engineer (Remote – Philippines)talent-first · manila, Філіппіни, Remote

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The clock on this job

Early applications get read.

7.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 7.9%7 days
  4. 14.9%14 days
  5. 34.0%30 days
This job: posted 5 days ago

The posting

Our client provides expert technical support to global customers and is responsible for:

  • Installation, configuration, and fine-tuning of Cynet products (remote and occasional on-site, if required).
  • Working closely with customers to ensure full deployment, optimization, and ongoing support.
  • Creating supporting documentation and knowledge base articles for customers.
  • Delivering formal remote training sessions and hands-on guidance to Cynet customers.
  • Providing Tier 2 support – including in-depth investigations and delivering workarounds or permanent solutions while meeting SLAs.
  • Collaborating closely with the SOC and R&D teams to ensure fast and effective issue resolution.
  • Understanding customer needs and contributing feedback to help shape and improve the Cynet product.

Requirements

  • Thorough knowledge of Microsoft Windows operating systems and Windows Server platforms.
  • Good knowledge of Linux distributions and/or macOS.
  • Strong technical troubleshooting and problem-solving skills.
  • Experience with networking protocols and tools (TCP/IP, Ports, Wireshark, Telnet, Netstat, etc.).
  • Excellent written and verbal communication skills in English.
  • Customer-oriented mindset with a passion for delivering top-notch service.
  • Ability to multitask and work effectively under pressure.
  • Strong team player with the ability to work independently in a remote environment.
  • Willingness to work flexible hours to support global customers

Nice to Have

  • Familiarity with the cybersecurity domain.
  • Experience working with Active Directory (Forests, Sites, Replication, GPOs, etc.).
  • Experience with SCCM, SIEM, and other asset management solutions.
  • Experience with databases, ELK stack, and SQL queries.
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