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Open nowPosted 2 days ago

Head of Operations

TALENT-MERGE PTE. LTD.

Pay
SGD 11,500 – SGD 12,000 a Monthly
Where
Central, Singapore
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Your applicationOpen nowHead of OperationsTALENT-MERGE PTE. LTD. · Central, Singapore
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The clock on this job

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Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 2 days ago

The posting

Job Responsibilities

  • Oversee daily business operations across multiple service lines, ensuring smooth execution, operational efficiency and alignment with organisational objectives.
  • Drive end-to-end customer onboarding, service implementation and deployment activities to ensure timely delivery and a positive customer experience.
  • Supervise operational processes covering hardware deployment, logistics, service scheduling, healthcare coordination and customer support activities.
  • Track operational expenses, manpower allocation and vendor costs to ensure effective resource utilisation and adherence to approved budgets.
  • Guide and develop operational teams by setting priorities, providing hands-on support and strengthening overall service delivery standards.
  • Establish and refine standard operating procedures, workflow guidelines and escalation processes to enhance productivity and minimise operational disruptions.
  • Build and maintain productive relationships with external vendors, service providers and business partners to ensure consistent service quality and fulfilment of contractual commitments.
  • Address customer concerns, operational challenges and service-related incidents by identifying root causes and implementing sustainable corrective measures.
  • Consolidate operational performance data, service delivery metrics and management reports to support informed decision-making and continuous business improvement.
  • Collaborate closely with senior leadership and cross-functional stakeholders to execute operational initiatives, optimise business processes and support organisational growth.

Job Requirements

  • Diploma or Bachelor's Degree in Business Administration, Operations Management, Logistics, Supply Chain Management or a related discipline.
  • Minimum 8–12 years of relevant experience in operations management, service delivery or customer implementation, including proven experience in leading operational teams in the maritime industry
  • Strong background in managing multi-service operations, customer onboarding, vendor coordination and service implementation within maritime/ shipping industry
  • Proficient in operational planning, budget monitoring, process optimisation and performance reporting, with practical knowledge of CRM systems, spreadsheets, ticketing platforms and task management tools.
  • Excellent leadership, communication, stakeholder management and problem-solving abilities, with a proactive, hands-on approach and the flexibility to thrive in a fast-paced startup environment.

Clarence Khoh R1552376

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