The posting
Responsibilities
- Lead and manage the service planning team across different service areas.
- Ensure timely preparation and dispatch of quotations, service reports, and correspondence.
- Support the service department in tracking and following up on service activities.
- Collaborate with sales to promote service offerings and related concepts.
- Plan technicians work schedules and allocate manpower effectively.
- Handle customer and vendor inquiries, ensuring prompt responses.
- Review documentation and inspection schedules for accuracy and compliance.
- Share responsibility for the 24-hour service hotline.
- Manage transactions in SAP and internal systems according to guidelines.
- Prepare and issue invoices for both subsidiary and ad-hoc customers.
- Report non-conformities, assist in corrective actions, and ensure smooth service operations.
Tasks
- Deliver high-quality service with strong customer focus.
- Drive the growth of service sales and enhance presence in the marine safety sector.
- Support other service department functions as needed.
- Ensure proper documentation is completed for each job.



