The posting
Key Responsibilities 1. Product & Technical Documentation • Develop and maintain product manuals, feature guides, configuration guides, admin handbooks, API documentation, SDK references, and release notes. • Document internal processes, product workflows, troubleshooting steps, and integration procedures. • Maintain versioned documentation aligned with product releases, architecture changes, and new features. 2. Video Tutorials & Multimedia Content • Create end-to-end video tutorials demonstrating product features, setup steps, configurations, and best practices. • Produce onboarding videos, UI walkthroughs, and module-specific training videos for clients. • Script, record, edit, and publish high-quality videos (screen recordings + voice over). 3. Cross-Department Documentation • Work with Product, Engineering, QA, DevOps, Training, Support, and Sales to gather accurate information. • Prepare documentation for internal knowledge sharing, onboarding, process standardization,and client education. • Ensure consistency in tone, terminology, and structure across all documentation assets. 4. Diagrams, Visuals & Formatting • Create diagrams, flowcharts, sequence diagrams, and architecture visuals using tools like Lucid chart, Draw.io, PlantUML, or Mermaid. • Present complex information through simplified visuals and structured formats. 5. Quality Review & Documentation Standards • Define and enforce documentation templates, style guidelines, and review processes. • Edit and improve content written by product, engineering, and support teams. • Periodically audit and update outdated content. Requirements 6. Educational Qualifications • Bachelor’s degree (or equivalent) 7. Required Skills & Qualifications • 3–5 years of experience in technical writing for software/SaaS products. • Strong ability to understand and document APIs, microservices, UI/UX workflows, and technical concepts. • Excellent written and verbal communication skills with strong attention to detail. • Proficiency in documentation tools: Confluence, Markdown, Notion, Git-based documentation, or similar. • Experience with video creation tools such as Camtasia, OBS, ScreenFlow, Adobe Premiere, or equivalent.



