The posting
At Talkspace, we are committed to fostering a diverse, equitable, inclusive, and belonging-centered workplace where everyone can thrive while making a difference in mental health. Want to help over two million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!
We are looking for an experienced Senior Training Specialist to join our Operations, Client Support team. This role would be responsible for developing and delivering impactful training programs that drive employee performance, operational excellence, and continuous improvement across Client and Provider Support. We are looking for someone who is collaborative, adaptable, and passionate about learning and development, and is passionate about making a meaningful impact and bringing their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us on delivering quality mental healthcare.
This is a remote position based on Eastern time. Talkspace Headquarters is located in NYC.
What You’ll Do
- Instructional Design and Training Design, develop, and maintain training programs for Client Support and Provider Support, including new-hire onboarding, role-specific training, certifications, process and system training, and ongoing upskilling. Create engaging learning experiences across a variety of formats, including self-paced eLearning, instructor-led materials, job aids, tutorials, demonstrations, assessments, and interactive activities. Apply adult learning principles and instructional design best practices to ensure training is engaging, accessible, and aligned with defined learning and business outcomes. Continuously review and refresh curriculum based on learner feedback, performance data, process changes, and evolving business needs. Facilitate live and virtual training sessions, new-hire nesting, demonstrations, guided practice, and other learning experiences for Client Support and Provider Support.
- Training Administration and Learning Systems Manage training assignments, enrollments, completion tracking, attendance, and learner progress through the LMS and other internal systems. Coordinate training schedules and communicate training requirements and expectations to learners, Supervisors, and other stakeholders. Maintain accurate training documentation and provide completion and learner performance information to relevant stakeholders.
- Data Analysis & Performance Optimization Evaluate training effectiveness through assessments, learner feedback, operational data, and other performance indicators. Use data to identify knowledge and skill gaps, recommend learning interventions, and continuously improve training programs. Maintain department skill assessments and skill matrices to support curriculum development, employee growth, and future training needs. Track and communicate training initiatives, outcomes, and opportunities for improvement to leadership and relevant stakeholders.
- Collaboration & Strategic Partnership Partner with Client Support and Provider Support leadership to identify learning opportunities and develop strategies that address knowledge and performance needs. Collaborate with SMEs and cross-functional partners to translate complex processes, workflows, systems, and business requirements into clear and effective learning experiences. Serve as a trusted training resource during organizational, process, and system changes, helping teams successfully adopt new expectations and workflows. Contribute to training standards, best practices, and broader learning initiatives across the organization. Perform other related duties as assigned.
About You
- Bachelor's degree in Instructional Design, Education, Communications, Learning & Development, or a related field; equivalent experience may be considered.
- 3–5+ years of experience in instructional design, training, learning and development, or a related field.
- Experience designing and delivering training for adult learners, including self-paced eLearning and instructor-led training.
- Experience with eLearning authoring tools such as Articulate Rise, Storyline, Captivate, or similar platforms, as well as Learning Management Systems.
- Strong facilitation, communication, project management, and organizational skills.
- Ability to translate complex processes and information into clear, engaging learning experiences.
- Data-driven approach to evaluating training effectiveness and identifying opportunities for improvement.
Bonus Points
- Experience in healthcare, behavioral health, customer support, contact center, or operations environments preferred.
Benefits
- Comprehensive Medical, Dental and Vision plans
- Pre-tax benefits: HSA/ FSA
- 401k Retirement Savings Program with matching up to 4%
- Voluntary benefits including disability, basic life or pet insurance, etc.
- Monthly Wellness Stipend to promote mental and physical self-care
- PTO and Remote First Environment
- Regular team events, including Wellness Workshops and Team Building Events
- Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!
Compensation
At Talkspace, we believe that pay transparency during the interview process is a critical part of diversity, equity, and inclusion. Our salary bands are based on internal and external compensation benchmarks, which we regularly evaluate to ensure we pay competitively.
The base salary range for this role is between $70,000 - $80,000/yr. Within the range, leveling corresponds to each candidate’s relevant experience, skills as assessed during the interview process, education, and applicable certifications.
Why Talkspace?
Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health. According to the World Health Organization, close to 1 billion people worldwide live with a mental disorder, and on average more than 75% with mental, neurological, and substance use disorders receive no treatment for their condition at all. Additionally, one-third of the world’s population – 2 billion people – live in countries that spend less than 1% of their health budgets on mental health. Therapy is an universal need and it's our mission here to change the world by cultivating an intentional space for people to feel supported through quality care that is simple and accessible.
Combining our passion for innovation along with our desire to help others overcome the stigma behind “getting help,” we are transforming the way patients find the right care provider, making an otherwise impossible feat easily conquerable. Our network of licensed, accredited, and board-certified clinicians are increasing access to mental health for our members through a myriad of high quality therapy services: anytime and for a fraction of the price. Dedicated to our mission, we are looking for candidates that want to bring their talents into a diverse “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you!
EQUAL OPPORTUNITY EMPLOYER
Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification or if your path has been nontraditional — such as not completing a formal degree program, taking a career break, or having a prior criminal record — if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.
Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.
How do we define Diversity, Equity, Inclusion, and Belonging at Talkspace?
Diversity
Diversity encompasses the unique attributes of our employees as individuals. We value and embrace the richness arising from their varied backgrounds, perspectives, and experiences, which include, but are not limited to, age, ability, ethnicity, gender, race, and cultural background.
Equity
Equity refers to a fair and impartial workplace, aiming to ensure equal growth and advancement opportunities for all employees. This involves amplifying underrepresented voices, addressing unconscious biases, and providing inclusive, culturally competent mental health care.
Inclusion
Inclusion signifies the practice of granting equal access to opportunities and resources for all employees, particularly those who might otherwise be excluded or marginalized. It ensures that everyone feels a sense of belonging, value, support, and respect as an individual.
Belonging
Belonging reflects the affinity and positive relationships that develop among employees from diverse backgrounds when businesses actively promote diversity, equity, and inclusion in the workplace.
