Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 62 days ago

Customer Success Specialist - 6 month FTC (parental leave cover)

Tandem Health79 open roles

Where
Leiden
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success Specialist - 6 month FTC (parental leave cover)Tandem Health · Leiden

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Tandem Health's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market. Tandem Health postings stay open a median of 28 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 62 days ago

Tandem Health median: 28 days open

The posting

BUILD SOMETHING MONUMENTAL FOR HEALTHCARE!

At Tandem Health we’re reimagining healthcare by putting clinicians first. Our platform - designed by clinicians, for clinicians - is built on deep insight into real-world pain points, with intuitive medical notes and workflows that truly support patient care.

We’re a fast-scaling health-tech company backed by top investors and expanding globally. We move fast, stay curious, and believe building something that matters starts with an extraordinary team. If you're passionate about impact and innovation, we'd love to meet you!

What you’ll be doing:

You act as the primary point of contact for a portfolio of healthcare clients, ranging from smaller accounts to strategic partners.

You develop a success plan for each client, establishing clear goals, adoption milestones, and a shared vision of what success looks like.

You plan and lead kick-off meetings, quarterly check-ins, and year-end reviews, ensuring that renewals never come as a surprise to either the client or us.

You identify risks early—such as declining usage, changing stakeholders, or dissatisfaction—and take action before they escalate into churn risks.

You spot upsell and cross-sell opportunities and pass them on to the appropriate colleagues; you do not handle sales yourself.

You collaborate with the support and implementation teams to ensure a consistent experience for all clients.

You recognize recurring patterns in adoption or complaints and share these insights with the product and support teams.

Who you are:

You have proven experience as a Customer Success Manager, Account Manager, or in a similar client-facing role within B2B SaaS; experience in healthtech or the healthcare sector is a plus.

You are comfortable holding strategic conversations with a wide range of stakeholders, from practice owners to healthcare group executives.

You excel at structuring a large, diverse client portfolio, prioritizing based on risk and value rather than who shouts the loudest.

You are data-driven, using usage metrics and signals to prepare for client conversations.

You are proficient in both Dutch and English.

You thrive in a fast-growing environment where processes aren't yet fully defined, and you enjoy helping to build them.

What you get:

The opportunity to help build the Customer Success team at a rapidly growing European healthtech scale-up, with room for career advancement.

A competitive salary and benefits package.

Regular team outings and social activities.

A fun and driven team!

Location:

This is a full-time position at our office in Leiden. You will occasionally travel to a client site for a kick-off or QBR, but the majority of your work is done from the office

CULTURE AT TANDEM

At Tandem, we move fast, think big, and take ownership. We're a high-performing, diverse team with a shared drive to change the future of healthcare - and we’re just getting started.

Our culture is built on action, ambition, and learning. You'll be trusted to take the lead, challenge yourself, and make an impact from day one. We believe real growth happens when you're stretched, supported, and surrounded by smart, passionate teammates who want to win together.

Even though we’re spread across countries, we come together often in Sweden for team meetings, social events, and offsites - blending global reach with real human connection.

We hire for talent, potential, and attitude - valuing different backgrounds and fresh perspectives. Great ideas come from everywhere, and we’re building a team that reflects the world we want to change.

Tandem handles sensitive patient data and will conduct a background check before hiring any candidate.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Tandem Health's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Tandem Health's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Tandem Health's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.