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Open nowFirst seen 2 days ago

On-site Associate Customer Success Representative

taranis/34.0032 open roles

Where
Indianapolis
Work mode
On site
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Your applicationOpen nowOn-site Associate Customer Success Representativetaranis/34.003 · Indianapolis

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  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 2 days ago

The posting

Taranis is an AI-powered crop intelligence platform helping ag retailers and growers make better agronomic and input decisions through leaf-level insights and data-driven recommendations. We work with leading agricultural retailers and crop protection companies across millions of acres in the U.S. and globally.

Our Global Headquarters is in Westfield, Indiana, with our R&D and Innovation Center in Tel Aviv, Israel. To learn more, visit www.taranis.com.

The Role

We are looking for a highly driven, customer-focused Customer Success Representative who takes ownership, operates independently, and gets things done.

You will own the day-to-day success and engagement of an assigned customer portfolio, working closely with Regional Account Managers to drive adoption, customer value, retention, renewals, and expansion.

This is a role for someone who is proactive, accountable, and resourceful — someone who manages priorities independently, communicates risks early, comes with solutions, and consistently follows through on commitments.

This position is located on-site in Westfield, IN, with periodic travel to customers.

The Goal of This Role

  • Drive high renewal rates through measurable ROI delivery and consistent customer engagement
  • Increase grower enrollment and adoption of Taranis Intelligence programs
  • Identify and execute in-season expansion and upsell opportunities
  • Support Regional Account Managers in growing and deepening customer relationships
  • Ensure customers successfully operationalize Taranis within their workflows

Responsibilities

  • Partner closely with the Regional Account Manager and Customer Experience as the territory’s Customer Success Representative
  • Serve as the day-to-day operational contact for assigned accounts
  • Drive pre-season onboarding, alignment, and expectation setting
  • Maintain proactive, high-touch customer engagement throughout the growing season to obtain ROI Value stories
  • Monitor account health, adoption, and engagement, proactively identifying risks and opportunities
  • Deliver ROI reviews and seasonal business summaries to support retention and renewals
  • Identify expansion and upsell opportunities and coordinate execution with Regional Account Managers
  • Deliver virtual and in-person trainings, platform walkthroughs, and webinars
  • Proactively resolve customer issues with a solutions-oriented mindset
  • Maintain accurate account activity, progress, and renewal status in Salesforce and GONG (ai platform)
  • Collaborate cross-functionally with Sales, Marketing, Product, Customer Experience, and Flight Operations to ensure seamless execution

Requirements

  • Agricultural expertise – 3+ years of experience in agricultural retail, cooperatives, agronomy, or another customer-facing agricultural role
  • Agronomic knowledge – preferred strong understanding of corn and soybean production systems; but not essential
  • Customer relationship skills – proven drive to build trusted relationships, drive retention, and communicate value and ROI
  • Ownership & accountability – takes responsibility for commitments and consistently follows through with minimal management oversight
  • Independent execution – manages multiple accounts, priorities, and deadlines effectively with limited oversight
  • Proactive communication – identifies risks early, keeps stakeholders informed, and communicates before issues escalate
  • Resourcefulness & problem-solving – takes initiative, navigates ambiguity, and brings solutions rather than just problems
  • Drive & results orientation – maintains a high standard for performance, customer impact, and execution
  • Flexibility – willing to travel periodically within the assigned region to onboard and grow accounts; estimated 35% of the calendar year

Preferred Qualifications

  • Experience in Precision Agriculture or AgTech
  • Familiarity with digital agronomy tools, imagery, or data-driven platforms
  • Experience using Salesforce and Google Workspace; but not required

Why Join Taranis?

At Taranis, we don’t just innovate — we invest in our people.

  • Empowered by Respect: We value diverse perspectives and ensure every voice is heard.
  • Driven by Accountability: Ownership and transparency are foundational to how we work.
  • United in Collaboration: Cross-functional teamwork is how we win.
  • Dedicated to Commitment: We support flexibility, balance, and long-term growth.
  • Inspired by Innovation: We challenge the status quo to advance agriculture globally.

Join Taranis and be part of a team committed to transforming agriculture through technology, sustainability, and measurable impact — for growers, retailers, and the future of farming.

Benefits:

  • Competitive Base Salary with Variable Compensation
  • Comprehensive Medical, Dental, Vision Insurance
  • 401K matching
  • Company card for expenses
  • Laptop with funds for basic in home office set up
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