The posting
Our Supervisor, Sales Development is responsible for supervising the day to day activities of entry level sales professionals. This role also assists in the onboarding of employees, is responsible for coaching and development of individuals' system and industry knowledge, as well as their customer support activities. This role is also data-focused and is responsible for reviewing productivity reports and acting upon data accordingly.
Essential Duties & Responsibilities Required:
- Assures that customer concerns and inquiries are addressed in a timely and professional manner
- Responds and manages escalated issues while making informed business decisions that could have an impact on customer account profitability
- Designs, creates and analyzes reports for management and other departments to monitor daily productivity, maintain quality assurance, and identify areas for process improvement
- Participates in the research, development and implementation of new procedures, policies, and programs for the department to ensure maximum efficiency
- Ensures that policies, practices, and procedures relating to the department and/or Company are correctly followed
- Manages call queues, shifting appropriate resources or activities when necessary
- Conducts monthly Service Observations to monitor for consistency, efficiency and maximum customer satisfaction
- Conducts monthly team meetings, and one-on-one's with individual employees
- Maintain a work environment which stimulates and fosters a high performance team environment
- Analyzes workflow volumes and trends to ensure that proper staffing levels and schedules are maintained (phones, emails, order management)
- Reviews attendance, punctuality and time off; oversees payroll process
- Trains, develops, coaches, recognizes awards and interacts with staff to foster and achieve high individual engagement and team performance, job satisfaction and retention, and actively participates in career planning and development
- Assesses employee performance and provides timely feedback on development opportunities designed to enhance service quality and employee growth
- Monitor other internal department SLA's to ensure that they are meeting the necessary agreed upon levels
- Monitor work flow to ensure service levels are met by Team for internal and external customers
- Assigns and distributes special projects to team members in order to handle special customer account needs, account management, and regional projects
- Maintains a high level of availability to all members of the department, handling issues on a real-time basis whenever possible
- Provide direction to employees regarding operational issues. Develop, support and manage team and department goals and set expectations key performance indicators and hold team members accountable
- Provides feedback to individual staff members on their performance, monthly scorecards, mid-year and annual evaluations, presenting disciplinary actions, addressing employee complaints, counseling on career growth opportunities, and participation in staff meetings
- Moves constructively toward improving the overall performance of the department by identifying and implementing various process improvements that would reduce costs and increase productivity
- Assists employees with proper usage of all internal applications, including, but not limited to: SAP, ASM, Outlook, Siebel, the Internet, Word, and Excel
- Communicates and establishes relationships with peer supervisors and managers in related departments, including but not limited to: Sales, Customer Service, Product Marketing, Purchasing, ISCS, Training, Vendor Returns, Accounting, Credit, Traffic/Distribution, Loss Prevention, and Human Resources.
Qualifications, Required Knowledge Skills & Abilities and Working Conditions:
Education & Certifications:
- Required Education: High School/G.E.D
- Preferred Education: Bachelor Degree
Experience:
- 3 to 5 Years of relevant work experience
- 1 to 3 Years of experience directly managing / supervising employees
Knowledge, Skills, and/or Abilities Required:
- Intermediate to fluent English proficiency (B2 level or higher) is required
- Execute instructions and to request clarification when needed.
- Possesses basic clerical and data entry skills.
- Perform basic mathematical calculations.
- Recognize and attend to important details with accuracy and efficiency.
- Communicate clearly and convey necessary information.
- Create and conduct formal presentations.
- Interact effectively with all levels of management.
- Negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.
- Strong multi-cultural interpersonal skills.
- Strong leadership skills with a willingness to lead, create new ideas, and be assertive.
- Strong organizational and time management skills, driving tasks to completion.
- Constructively work under stress and pressure when faced with high workloads and deadlines.
- Maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
- Work independently with minimum supervision.
- Maintain confidentiality of sensitive information
- Be immobile for long extended periods.
- Build solid, effective working relationships with others.
- Exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Quickly learn new systems and technology.
- Use relevant computer system applications at an intermediate level.
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
